Kylie Bodish
Bethlehem,PA
Summary
Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.
Overview
4
4
years of professional experience
Work History
Patient Service Representative
Lehigh Valley Hospital And Health Network
09.2023 - Current
- Faxing, scanning documents
- Scheduling/Rescheduling patients
- Collect/Balance Cash drawer
Hairstylist
Supercuts
06.2023 - 09.2023
- Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
- Increased salon revenue by upselling products and additional treatments during appointments.
- Successfully managed a high volume of clients during peak hours while maintaining a calm and efficient demeanor.
- Completed safety training and certifications to minimize risk of infection or injury to customers.
- Counted and documented opening and closing cash amounts daily.
Sales Assoicate
CosmoProf
05.2023 - 06.2023
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Cashier/Customer Service
Boscovs
10.2022 - 12.2022
- Cashiering
- Greeting Guest
- Inventory
Sales Associate
Sally Beauty Supply
05.2021 - 07.2021
- Inventory
- Customer Service
- Cashering
Hairstylist
Supercuts
10.2019 - 04.2021
- Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
- Increased salon revenue by upselling products and additional treatments during appointments.
- Collaborated with fellow stylists to create a positive work environment and share best practices.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
Education
Certificate - Cosmology
Empire Beauty School - Lehigh Valley
Allentown, PA03.2019
High School Diploma -
Saucon Valley Senior High School
Hellertown, PA06.2018
Skills
- Patient greeting
- Customer Service
- Scheduling appointments
- Payment Collection
- Multitasking and Organization
- Appointment Scheduling
- Insurance verifying
- Document filing
Timeline
Patient Service Representative
Lehigh Valley Hospital And Health Network
09.2023 - Current
Hairstylist
Supercuts
06.2023 - 09.2023
Sales Assoicate
CosmoProf
05.2023 - 06.2023
Cashier/Customer Service
Boscovs
10.2022 - 12.2022
Sales Associate
Sally Beauty Supply
05.2021 - 07.2021
Hairstylist
Supercuts
10.2019 - 04.2021
Certificate - Cosmology
Empire Beauty School - Lehigh Valley
High School Diploma -
Saucon Valley Senior High School
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