Kylie Boltz
Wyoming,MI
Summary
Self-motivated professional with broad expertise in lead generation, qualification and deal closing. Organized and detail-oriented in scheduling appointments and researching potential clients. Thrives in high-pressure environments and meets challenging sales targets. Determined, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
12
12
years of professional experience
Work History
Senior Sales Development Representative
RecogNation
09.2022 - Current
- Utilized Outreach and Dynamics to manage sensitive client information and update existing and new client profiles.
- Conducted market research to identify potential opportunities and understand customer needs.
- Achieved and exceeded monthly and annual sales targets.
- Improved sales strategies with detailed analysis of conversion rates, adjusting tactics to market trends.
- Designed customer retention strategies to reduce customer attrition.
- Developed advanced understanding of products and services to react to customer objections, competitive questions, and other FAQs.
- Built and managed accurate sales pipeline to maintain high volume of activity.
- Won new business by articulating full value of company's capabilities to prospects.
- Partnered with Customer Success team to ensure smooth handoff of new accounts post-sale, facilitating positive onboarding experiences for clients.
- Mentored junior Sales Development Representatives, contributing to their professional growth and success within the company.
- Implemented new CRM system, enhancing data accuracy and enabling better tracking of sales activities.
- Led cross-functional teams on complex deals, ensuring seamless coordination between internal stakeholders throughout the sales cycle.
Technical Expert
Apple
04.2022 - 09.2023
- Implemented process improvements to smooth development cycle and increase collaboration.
- Configured hardware, devices and software to set up work stations for employees.
- Worked with software development team on reported errors and bugs on newly released software and assisted in deployment of release fixes.
- Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
- Helped streamline repair processes and update procedures for support action consistency.
- Increased sales by educating prospects on benefits of products and services in comparison to competitors.
MAC Cosmetics Counter Manager
Ulta Beauty
04.2019 - 04.2022
- Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
- Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
- Maintained up-to-date knowledge of all available products.
- Exceeded targeted sales goals by 30%.
- Determined needs, delivered solutions and overcame objections through consultative selling skills.
- Followed up with customers after completed sales to assess satisfaction and resolve any technical or service concerns.
Walgreens Beauty Sales Representative
Walgreens
04.2018 - 04.2019
- Developed and delivered engaging sales presentations to convey product benefits.
- Built strong rapport with clients by understanding needs and clearly explaining products.
- Tailored sales approaches and techniques to specific client needs to increase marketing effectiveness.
- Helped resolve client problems quickly with superior customer service.
- Increased sales by 10%
Area Supervisor
Ross Dress For Less
08.2012 - 04.2017
- Recruited, managed and motivated retail team to give every guest positive and memorable experiences.
- Assessed sales reports to identify and enhance sales performance, support inventory oversight and capitalize on emerging trends.
- Created and led sales promotions and advertising strategies to boost profits and bring in new customers.
Education
Certificate - IT Help Desk Support
Coursera
Google12.2020
Licensed Instructor - Cosmetology Education
Paul Mitchell
Grand Rapids, MI04.2019
Cosmetology License - Cosmetology
Paul Mitchell
Grand Rapids, MI10.2018
Skills
- Microsoft Windows Experience
- Customer Relations
- Vast Microsoft Office Suit
- Leadership Experience
- Skilled Multitasker
- Suburb telephone etiquette
- Customer service expert
- Sales expertise
Timeline
Senior Sales Development Representative
RecogNation
09.2022 - Current
Technical Expert
Apple
04.2022 - 09.2023
MAC Cosmetics Counter Manager
Ulta Beauty
04.2019 - 04.2022
Walgreens Beauty Sales Representative
Walgreens
04.2018 - 04.2019
Area Supervisor
Ross Dress For Less
08.2012 - 04.2017
Certificate - IT Help Desk Support
Coursera
Licensed Instructor - Cosmetology Education
Paul Mitchell
Cosmetology License - Cosmetology
Paul Mitchell
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