Kylie Deppe
Blaze Pizza
Midlothian,VA
1
Certification
7
Years of experience
Bright and determined young professional with leadership experience, excellent customer service, background in sales, and data entry skills seeking entry-level employment with an established company. Authorized to work in the US for any employer.
Work History
Restaurant Manager
1 Year 7 Months- Managed floor and store operations throughout restaurant
- Trained new employees in compliance with company standards
- Provided exemplary customer service in a fast paced environment
- Assisted with all aspects of operations including cleaning and restocking products, maintaining daily inventory while accounting for truck shipments and store needs, prepared food and beverages to meet customer satisfaction
- Onboarding for new hires and conducting training classes
Customer Care Representative II
1 Year 4 Months- Provided solutions focused on customer service addressing client specific needs including connecting members with covered programs and benefits, locating providers within network coverage, and providing information regarding ongoing health insurance cases
- Demonstrated ability to multi-task while navigating multiple computer applications and communicating efficiently with the customer
- Troubleshoot systems and collaborate with team members to find the best solution for the customer
Shift Leader/Manager
2 Years 3 Months- Managed floor and store operations throughout restaurant
- Trained new employees in compliance with company standards
- Provided exemplary customer service in a fast paced environment
- Assisted with all aspects of operations including cleaning and restocking inventory while accounting for truck shipments and store needs, prepared food and beverages to meet customer satisfaction
Server
10 Months- Created a welcoming environment and positive dining experience by greeting customers, answering questions, providing recommendations based on customer needs and preferences, and informing guests of special offers and promotions in timely manner
- Communicated effectively with the service bar and kitchen to relay customer orders and managed financial transactions using the point of sale computerized register system
- Completed sidework including cleaning, sanitizing, and resetting tables
Education
Certification Program - Medical Billing & Coding
High School Diploma
Skills
Team management
Inventory control and record keeping
Customer engagement
Staff management
Point of sale (POS) system operation
Passion for customer satisfaction
Shift management
Customer-oriented
Complaint resolution
Staff scheduling
Schedule coordination
Recruitment
Certification
- ServSafe Workplace Certification September 2025 to September 2030
- Food Handler Certification
Timeline
Restaurant Manager
Blaze Pizza
01.2025 - CurrentRead More
Customer Care Representative II
Elevance Health
09.2023 - 01.2025Read More
Shift Leader/Manager
Blaze Pizza
06.2021 - 09.2023Read More
Server
Buffalo Wild Wings
07.2019 - 05.2020Read More
J.R. Tucker High School
High School Diploma
Read More
Cambridge College
Certification Program from Medical Billing & Coding
Read More