Kylie Droke
Spanishburg,AL
Summary
Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs.
Overview
14
14
years of professional experience
Work History
Server/Bartender
Moes Original Barbeque
08.2021 - 03.2023
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Cultivated warm relationships with regular customers.
Server
Tacky Jacks
03.2017 - 08.2017
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Checked guests' identification before serving alcoholic beverages.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Golf Cart Driver
Dallas Country Club
06.2013 - 08.2015
- Monitored food and beverage supplies, assisting with restocking when needed.
- Established rapport with customers by providing friendly and attentive service.
- Collaborated with other dining room and bar staff to facilitate efficient service.
Server/Bartender
East West Bistro
01.2009 - 12.2012
- Served up to 50 meals per shift at this family owned, fine dining restaurant
- Extensive knowledge of a wine menu featuring 35 wines
- Advised and provided rundown of menu changes and specials to 10+ wait staff during daily daily staff meetings
Education
Bachelor of Science - Human Development And Family Studies
University of Georgia
Athens, GA12.2012
Skills
- Process Payments
- Dining Area Maintenance
- Suggestive Selling
- Wine Pairings
- Assist Customers
Timeline
Server/Bartender
Moes Original Barbeque
08.2021 - 03.2023
Server
Tacky Jacks
03.2017 - 08.2017
Golf Cart Driver
Dallas Country Club
06.2013 - 08.2015
Server/Bartender
East West Bistro
01.2009 - 12.2012
Bachelor of Science - Human Development And Family Studies
University of Georgia
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