Kylie Duncan
Tampa,FL
Summary
High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency. Results-driven retail management professional determined to exceed company sales goals. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales.
Overview
3
3
years of professional experience
Work History
Store Manager
Aeropostale
Tampa, FL
10.2022 - Current
- Managed inventory control, cash control and store opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Approved regular payroll submissions for employees.
- Rotated merchandise and displays to feature new products and promotions.
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
- Executed in-season pricing strategies, promotions and markdowns to reach financial targets.
- Drove client retention, managing engaging merchandise presentation to motivate impulse purchases.
- First Store Manger to bonus at the store I am at
- Average Spt $38-$52 and Upt 3.51-5.2
Assistant Store Manager of Operations
Aeropostale
Tampa, FL
07.2022 - 10.2022
- Recruited, hired and trained new employees, aimed at building high-functioning team focused on stock management, visual merchandising and general store operations.
- Developed company initiatives for ongoing store maintenance and increasing efficiency in operations procedures.
- Managed workload and task demand between corporate guidelines and staff abilities.
- Implemented theft prevention policies to minimize potential stock loss.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
Associate
Michael Kors
Mebane, NC
02.2022 - 07.2022
- Maximized customer interactions by promptly identifying needs and wants.
- Increased customer satisfaction significantly within department.
- Boosted customer experiences by delivering superior customer service, issue resolution and merchandising.
- Was top seller in the region for the mont of April.
- Packed, labeled and shipped products to customers, providing accurate delivery timelines.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Manager
Platos Closet
Durham, NC
07.2019 - 01.2022
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Accomplished multiple tasks within established timeframes.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Inspected merchandise for quality and arranged proper display location on floor.
- Monitored inventory levels and kept adequate stock in product displays on sales floor.
- Ran markdown reports, managed store replenishment and analyzed buying reports.
Education
Dental Assistant 1 - Dental Assisting
DATC
Graham, NC05.2022
High School Diploma -
Orange High School
Hillsborough, NC06.2021
Skills
- Time Management
- Sales Operations
- Showcase Design
- Inventory Merchandising
- Customer Experience
- Maximizing Profitability
Timeline
Store Manager
Aeropostale
10.2022 - Current
Assistant Store Manager of Operations
Aeropostale
07.2022 - 10.2022
Associate
Michael Kors
02.2022 - 07.2022
Manager
Platos Closet
07.2019 - 01.2022
Dental Assistant 1 - Dental Assisting
DATC
High School Diploma -
Orange High School