Kylie Fay
Chicopee,MA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
5
5
years of professional experience
Work History
Office Assistant
Interstate Towing, Inc.
12.2023 - 02.2024
- Organize office and assist associates in ways that optimize procedures
- Sort and distribute communications promptly
- Create and update records ensuring the accuracy and validity of information
- Schedule and plan meetings and appointments
- Monitor the level of supplies and handle shortages
- Resolve office-related malfunctions and respond to requests or issues
- Coordinate with other departments to ensure compliance with established policies
- Maintain trusting relationships with suppliers, customers, and colleagues
- Perform receptionist duties when needed.
Patient Access Service Representative
Baystate Health
04.2022 - 12.2023
- Answer 80+ phone calls a day
- Book appointment based on need of patient
- Verifies and runs insurance
- Send messages to correct office location on behalf of patient
- Accurately and quickly takes down information from patient to get over correctly to the provider and medical staff.
Dispatcher
Interstate Towing, Inc.
02.2020 - 05.2022
- Received and dispatched calls to Tow Truck Operators
- Maintained open lines of communication with customers and tow truck drivers
- Dispatch tow trucks to stranded members in a timely matter
- Answer phone calls from contracted insurance companies
- Ensured extraordinary customer service by promptly and accurately responding to phone calls
- Answered all incoming emergency/non-emergency phone calls and entered all needed information into our dispatch database
- Use radio, phone, or computer to send crews, vehicles, or other field units to appropriate locations
- Monitor the route and status of field units to coordinate and prioritize their schedule.
Associate
Plato's Closet
07.2019 - 02.2020
- Courteously greet customers and efficiently process transactions within busy, fast-paced retail environments
- Assist with store stocking, setting up floor plans and opening/closing procedures.
Beauty Advisor/Cashier
Ulta Beauty
02.2019 - 02.2020
- Engaging with customers to determine their needs
- Stocking shelves and replenishing merchandise
- Perform cashier duties.
Education
Bachelor's degree in Business Management - Accounting And Business Management
Springfield Technical Community College
Springfield, MA05.2025
High School Diploma -
Chicopee Comprehensive High School
Chicopee, MA06.2018
Skills
- Customer Service
- Positive Attitude
- Time Management
- Data Entry
- File Organization
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Computer Proficiency
- Customer Relations
- Complaint resolution
- Customer satisfaction measurement
Timeline
Office Assistant
Interstate Towing, Inc.
12.2023 - 02.2024
Patient Access Service Representative
Baystate Health
04.2022 - 12.2023
Dispatcher
Interstate Towing, Inc.
02.2020 - 05.2022
Associate
Plato's Closet
07.2019 - 02.2020
Beauty Advisor/Cashier
Ulta Beauty
02.2019 - 02.2020
Bachelor's degree in Business Management - Accounting And Business Management
Springfield Technical Community College
High School Diploma -
Chicopee Comprehensive High School
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