Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kylie Frederick

Breaux Bridge,LA

Summary

Proven track record in enhancing customer loyalty and streamlining data processes, evidenced by roles at Kelly Connect and Omni Interactions. Excelled in problem-solving and data entry, significantly improving operational efficiency. Demonstrates exceptional critical thinking and customer service skills, adept at managing high-stress situations and complex data tasks. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

Kelly Connect
01.2021 - 05.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Overnight Stocker

Walmart
07.2020 - 03.2024
  • Maintained proper storage of overstock items, keeping backroom areas organized and accessible for future use.
  • Removed all boxes and related trash from sales floor and processed through compactors.
  • Enhanced store appearance for better customer experience through meticulous shelf stocking and arrangement.
  • Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.

Data Entry Clerk

Omni Interactions
04.2023 - 12.2023
  • Completed data entry tasks with accuracy and efficiency.
  • Followed established procedures to enter and process data correctly.
  • Organized, sorted, and checked input data against original documents.
  • Scanned documents and saved in database to keep records of essential organizational information.

Education

High School Diploma -

Breaux Bridge High School
Breaux Bridge, LA
06.2020

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Data Entry
  • Micro
  • Documentation skills
  • Time Management
  • Software Development

Timeline

Data Entry Clerk

Omni Interactions
04.2023 - 12.2023

Customer Service Representative

Kelly Connect
01.2021 - 05.2024

Overnight Stocker

Walmart
07.2020 - 03.2024

High School Diploma -

Breaux Bridge High School
Kylie Frederick