Kylie Gallagher
Scranton,PA
Summary
Energetic hospitality professional known for high productivity, efficient task completion, and a genuinely friendly, people-focused approach. Skilled in customer service and time management, thriving in fast‑paced environments where strong communication and teamwork matter. Naturally outgoing and confident in taking on leadership roles to support both coworkers and guests. Organized, adaptable, and motivated to apply strong interpersonal and organizational skills across diverse settings. Seeking entry‑level opportunities to continue growing while contributing positively to team success and company goals.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Server
Harvest Seasonal Grill & Wine Bar
Moosic, Pennsylvania
08.2025 - Current
- Served food and beverages promptly to enhance guest experience.
- Maintained cleanliness of dining area and reset tables efficiently.
- Assisted guests with menu selections and answered questions about dishes.
- Processed payments accurately using the point-of-sale system.
- Provided excellent customer service to ensure satisfaction.
Lifeguard Supervisor
Montage Mountain Ski Resort
Scranton, Pennsylvania
06.2022 - Current
- Supervised lifeguard staff and ensured adherence to safety protocols.
- Collaborated with management to implement safety initiatives and policies.
- Resolved member issues or complaints by listening and addressing issues directly or assigning tasks to other staff.
- Assisted in budget preparation and monitoring for the lifeguard department, optimizing resource allocation.
- Monitored water quality and conditions, taking necessary actions to address issues and ensure safety.
Ski Rental Technician
Montage Mountain Resorts
Scranton, Pennsylvania
12.2020 - Current
- Maintained inventory levels of skis, snowboards, and accessories throughout the season.
- Assisted customers in selecting appropriate ski equipment based on their needs.
- Collaborated with team members to optimize rental processes during peak times.
Education
Business Management And Marketing
Pennsylvania State University
Scranton, PA05-2027
High School Diploma -
Holy Cross High School
Dunmore, PA05-2023
Skills
- Exceptional customer service
- excel in leadership roles
- Project management
- Effective communication
- Team collaboration
- Conflict resolution
- excellent critical thinking
- Verbal communication
- Attention to detail
- Multitasking and organization
Certification
• Red Cross Lifeguard certification 2020-2027
Accomplishments
Honor Society Award 2021-2023
Affiliations
120+ hours in community service
Timeline
Server
Harvest Seasonal Grill & Wine Bar
08.2025 - Current
Lifeguard Supervisor
Montage Mountain Ski Resort
06.2022 - Current
Ski Rental Technician
Montage Mountain Resorts
12.2020 - Current
Business Management And Marketing
Pennsylvania State University
High School Diploma -
Holy Cross High School