Kylie Golden
Vintij Food And Wine
Tallahassee,FL
3
years of professional experience
Approachable Hostess with extensive experience managing reservations and waitlists. Warmly greets and seats guests promptly to maintain workflows. Highly organized and committed to creating welcoming atmosphere.
Work History
Hostess
1 Year 6 Months- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Accommodated special seating requests for guests to enhance satisfaction.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Developed and maintained up-to-date knowledge of menu items and daily specials to accurately respond to customer queries.
- Completed daily side work and opening and closing duties without fail.
- Rearranged tables and chairs for large parties and retrieved high chairs for children.
Assistant
3 Years 3 Months- Greeted guests in with friendliness and professionalism.
- Assisted manager in all aspects of business operations.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Monitored and ordered supplies and materials to keep office well stocked.
- Organized resources, records and personnel to accomplish aggressive targets.
- Ordered and distributed office supplies while adhering to fixed office budget.
Education
Associate of Science - Criminal Justice
High School Diploma
Skills
Customer Loyalty
Calendar and Scheduling Software
Phone Inquiries
Guest Experience Management
Dining Reservations
Reservation Documentation
Assigning Tables
Table Bussing
Sales and Marketing
Wine Pairings
Dining Room Monitoring
Enter Orders
Interactive Communication Skills
Timeline
Hostess
Vintij Food And Wine
02.2022 - 08.2023Read More
Assistant
Four Paws Pet Salon
05.2020 - 08.2023Read More
Niceville Senior High School
High School Diploma
Read More
Tallahassee Community College
Associate of Science from Criminal Justice
Read More