Kylie Gregoire
Clermont,IA
Summary
Experienced customer service representative who specializes in resolving customer complaints, and ensuring a positive customer experience. Proven ability to handle high-volume environments while maintaining strong communication skills, customer satisfaction, and high positive energy. Looking to contribute my problem-solving abilities and passion for service excellence to a dynamic team.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Home Depot
01.2023 - Current
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Cashier
Panera Bread
02.2022 - 06.2023
- Welcomed customers and helped determine their needs.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Learned duties for various positions and provided backup at key times, eventually became trained in all positions.
Education
High School Diploma -
Lake Minneola High School
Clermont, FL06-2024
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Money handling abilities
- Customer satisfaction measurement
- Assertiveness
- Conflict Mediation
- POS systems expert
Timeline
Customer Service Representative
Home Depot
01.2023 - Current
Cashier
Panera Bread
02.2022 - 06.2023
High School Diploma -
Lake Minneola High School
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