Kylie Hartje
Maddock
Summary
Dynamic and results-oriented professional with extensive experience as a Customer Service Cashier at Bjornson and CenDak Cooperative and a Childcare Provider at Mayville State University Child Development Program. Excelled in maintaining high customer satisfaction and loyalty through exceptional service and empathy. Skilled in cash handling and active listening, adept at multitasking and fostering positive relationships. Demonstrated reliability and adaptability in fast-paced environments.
Overview
2025
2025
years of professional experience
1
1
Certification
Work History
Customer Service Cashier
Bjornson Tesoro
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Delivered exceptional kitchen performance, ensuring meals adhered to standard requirements.
Customer Service Cashier
Cendak Cooperative
01.2024 - Current
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
- Developed and managed relationships with customers to increase customer loyalty.
Customer Service Cashier
Bjornson Oil
11.2018 - 01.2024
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Answered product questions using knowledge of sales and store promotions.
Childcare Provider
Mayville State University Child Development Progra
09.2021 - 07.2022
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Developed age-appropriate activities and crafts to engage children.
- Maintained clean facilities by following sanitation protocols, ensuring a healthy environment for all children.
- Developed strong relationships with families, providing regular updates on child progress and establishing trust.
- Facilitated learning through play, stories and outdoor activities for successful child outcomes.
- Ensured child safety through vigilant supervision, maintaining proper ratios during indoor and outdoor activities.
Education
Cavalier High School
Cavalier, ND05.2021
Skills
- Customer service
- Customer satisfaction
- Reliability and punctuality
- Patience and composure
- Cash handling
- Team work
- Multitasking
- Typing
- Excel
- Word
- Computer Skills
- Flexible
- Adaptability
- Active Listening
- Time management
- Understanding
Accomplishments
I have many rewards for when I was in 4-H with grand champions with my livestock.
Certification
I have a certificate in medical terminology course!
Timeline
Customer Service Cashier
Cendak Cooperative
01.2024 - Current
Childcare Provider
Mayville State University Child Development Progra
09.2021 - 07.2022
Customer Service Cashier
Bjornson Oil
11.2018 - 01.2024
Customer Service Cashier
Bjornson Tesoro
Cavalier High School
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