Kylie Hefner
Talbott,TN
Summary
Personable Medical Assistant bringing several years of hands-on experience balancing problematic administrative and clinical duties to achieve patient satisfaction. Offering thorough understanding of medical registration process and procedures to streamline client processing. Compassionate and respectful collaborator recognized for delivering high-quality healthcare and excellent customer service.
Overview
6
6
years of professional experience
Work History
Medical Assistant
Philips Healthcare group
Talbott, Tennessee
05.2024 - Current
- Inspected equipment to ensure proper working order prior to use on patients.
- Collected samples from patients for laboratory testing purposes.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Registered new patients into practice management software program accurately entering demographic information.
- Administered injections, medications and treatments as directed by the physician.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
- Cleaned and maintained medical equipment following procedures and standards.
- Documented notes during patient visits.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
Phlebotomist
TN cancer specialists
Morristown , TN
07.2020 - 07.2023
- Processed samples accurately and efficiently.
- Maintained a clean, safe, and organized work environment.
- Verified patient information prior to specimen collection.
- Performed venipuncture and other blood collection procedures according to established standards.
- Prepared specimens for transport to external laboratories.
- Followed all safety protocols when handling hazardous materials.
- Documented patient information into electronic medical records system.
- Provided excellent customer service while interacting with patients.
- Observed patient for unusual reactions or events to take appropriate action under established guidelines.
- Centrifuged blood specimens in test tubes and capillary tubes to separate cells and sediment from blood serum.
- Adhered to all healthcare regulations, including HIPAA and OSHA standards.
- Monitored inventory levels of supplies used in phlebotomy services.
- Obtained blood samples for medical testing and transfusion through venipuncture or capillary puncture.
Phlebotomist
Morristown gastrointerology
Morristown
12.2018 - 12.2019
- Processed samples accurately and efficiently.
- Maintained a clean, safe, and organized work environment.
- Verified patient information prior to specimen collection.
- Performed venipuncture and other blood collection procedures according to established standards.
- Followed all safety protocols when handling hazardous materials.
- Provided excellent customer service while interacting with patients.
- Documented patient information into electronic medical records system.
- Input medical and insurance information into database for inclusion in patient records.
- Identified best veins for intravenous lines and blood draws, avoiding unnecessary pokes.
- Enforced infection control and sharps disposal procedures to protect patients, co-workers and self.
- Labeled blood vials with critical information like time of collection, date and patient name.
- Verified quality of specimens by centrifuging specimens for logistics courier to pickup.
Education
Registered Medical Assistant - Medical Assisting
Medical Allied Career Center
Morristown, TN04-2024
Phlebotomy Course - Clinical Laboratory Assisting
Walters State Community College
Morristown, TN08-2015
Skills
- Payment Collection
- Procedure Assistance
- Patient Scheduling
- Patient Flow Management
- HIPAA Compliance
- Phlebotomy
- Medical Terminology
Timeline
Medical Assistant
Philips Healthcare group
05.2024 - Current
Phlebotomist
TN cancer specialists
07.2020 - 07.2023
Phlebotomist
Morristown gastrointerology
12.2018 - 12.2019
Registered Medical Assistant - Medical Assisting
Medical Allied Career Center
Phlebotomy Course - Clinical Laboratory Assisting
Walters State Community College