Hi, I’m
Kylie Hess
Sales Representative / Server
Pueblo,CO
Overview
4
years of professional experience
Summary
Dynamic professional with experience in customer-facing roles. Skilled in effective communication and proactive client support. Committed to delivering memorable experiences and resolving issues to ensure satisfaction and loyalty.
Work History
Applebee's Grill + Bar
Server
05.2026 - Current
Job overview
- Provided excellent customer service by promptly addressing guest inquiries and requests.
- Collaborated with kitchen staff to ensure timely and accurate food delivery.
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Upsold menu items by effectively communicating specials and promotions to guests.
- Monitored guest satisfaction, resolving issues to maintain positive dining experiences.
Oracle Acquisitions
Client Service Representative
06.2025 - 09.2025
Job overview
- Participated in training sessions to improve product knowledge and service skills.
- Maintained up-to-date knowledge of company products and services for effective support.
- Developed strong relationships with clients through proactive outreach and regular check-ins on progress and satisfaction.
- Excellent communication skills, both verbal and written.
- Skilled at working independently and collaboratively in a team environment.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Strengthened communication skills through regular interactions with others.
Club Pilates Franchise LLC
Receptionist
03.2023 - 11.2024
Job overview
- Managed front desk operations, ensuring efficient appointment scheduling and customer service.
- Assisted clients with inquiries about classes, memberships, and studio policies.
- Maintained cleanliness and organization of reception area to enhance customer experience.
- Collaborated with management on promotional events to increase member engagement.
- Utilized scheduling software for effective coordination of class schedules and instructor assignments.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Corresponded with clients through email, telephone, or postal mail.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
H&M Clothing Store
Sales Advisor
12.2022 - 03.2023
Job overview
- Assisted customers in selecting merchandise, providing tailored recommendations to enhance their shopping experience.
- Maintained knowledge of current promotions and sales to effectively communicate with customers.
- Processed transactions accurately and efficiently using point-of-sale systems.
- Collaborated with team members to achieve daily sales targets and improve store performance.
- Increased sales by offering advice on purchases and promoting additional products.
- Listened to customer details and offered matching solutions to meet a wide range of requirements.
- Maintained clean and organized checkout areas to enhance shopping experience.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Metropolitan State University of DenverDenver, CO
Bachelor of Science from Management
05-2030
University Overview
- Pursuing a Bachelor of Science in Management with a concentration in Sales, along with a minor in Communications. Looking to develop a strong foundation in business, sales, marketing, communication, and critical thinking through coursework focused on practical, hands on learning.
Rocky Mountain School of Expeditionary LearningDenver, CO
High School Diploma
05-2023
University Overview
- Extracurricular Activities: Camping, Backpacking, Internships, and other Expeditionary activities.
Skills
- Exceptional customer service
- Sales strategies
- Cash handling
- Client follow-up
- Follow-up skills
- Problem-solving
- Customer service
- Flexible schedule
- Strong work ethic
- Goal-driven
- Friendly demeanor
- Adaptable availability
Timeline
Server
Applebee's Grill + Bar
05.2026 - Current
Client Service Representative
Oracle Acquisitions
06.2025 - 09.2025
Receptionist
Club Pilates Franchise LLC
03.2023 - 11.2024
Sales Advisor
H&M Clothing Store
12.2022 - 03.2023
Metropolitan State University of Denver
Bachelor of Science from Management
Rocky Mountain School of Expeditionary Learning
High School Diploma