Kylie Hildebrand
Fort Myers
Summary
Hands-on Community Manager known for excellent public relations and marketing coordination. Highly trained professional with passion for working with and for people. Solutions-oriented problem-solver with goal-oriented mindset.
Overview
5
5
years of professional experience
Work History
Community Manager (Lease Up), Palms at Cape Coral
Greystar
01.2022 - 01.2024
- Continuously assessed community goals and objectives, making data-driven decisions to align strategies with overall organizational priorities.
- Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction.
- Trained new staff members on effective use of digital tools for managing communications within the online community environment efficiently.
- Conducted regular inspections to identify needed improvements and maintain highest standards.
- Organized regular community events, fostering a sense of belonging among members and promoting networking opportunities.
- Managed social media channels effectively for improved brand visibility and increased audience interaction.
- Streamlined operations by communicating efficiently with clients, keeping meticulous records, budget management, and internal collaboration.
- Maintained knowledge on lease and renewal rates to advocate for appropriate changes.
Community Manager (Lease-up)
The Reserve at Coconut Point - Greystar
01.2021 - 01.2022
- Recognized as a 'record' lease-up and currently heading up due diligence of this asset
- Worked closely with ownership group and management daily
- Providing them with status updates, project assignments, and marketing efforts
- Responsible for monthly pipeline report, to include staying up to date with all current sales and acquisitions within Lee and Collier County, as this is distributed to my regional on a monthly basis
- Provided training, leadership and support to achieve goals in leasing, exemplary customer service and resident satisfaction.
- Assisted in property sale
- Facilitated daily broker tours
- Ensured NOI was met and drove rent growth throughout the sale process
Community Manager
Milano Lakes - Greystar
01.2020 - 01.2021
- Assisted in property sale
- Facilitated daily broker tours
- Ensured NOI was met and drove rent growth throughout the sale process
- Responsible for monthly financials
- Maintained focus on reputation management.
Assistant Manager (Lease-up)
Decorum - Greystar
01.2019 - 01.2020
- Rent collections with a high focus on achieving zero delinquency
- As covid hit during this lease-up I was also responsible for implementing payment plans to those affected by the pandemic and worked closely with county assistance programs to ensure high collections were still achieved
- Assisted in team training Lead weekly team meeting.
Skills
- Realpage Products
- Yardi
- Onesite
- Price Optimizing Software
- Social Media Marketing
- Resident Event Planning
- Daily Operations Management
- Property Inspections
- Tenant and eviction laws
- Financial budgeting and reporting
- Community Engagement
Websites
Timeline
Community Manager (Lease Up), Palms at Cape Coral
Greystar
01.2022 - 01.2024
Community Manager (Lease-up)
The Reserve at Coconut Point - Greystar
01.2021 - 01.2022
Community Manager
Milano Lakes - Greystar
01.2020 - 01.2021
Assistant Manager (Lease-up)
Decorum - Greystar
01.2019 - 01.2020
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