Kylie Katalinas
Buffalo,NY
Summary
Personable and resourceful individual with strong problem-solving ability and customer-focused mindset. Demonstrates solid understanding of customer relationship management and excels in handling diverse client needs and inquiries. Committed to fostering positive client experiences and making valuable contributions to business growth.
Overview
1
1
year of professional experience
Work History
Client Service Specialist
Lawley Insurance
09.2023 - 01.2025
- Manage a portfolio of 115+ small business clients, delivering customized employee benefit solutions
- Maintained detailed records of client interactions, facilitating seamless handoffs between team members when necessary.
- Developed strong relationships with clients, fostering trust and loyalty through consistent communication and personalized service.
- Assisted with the development of marketing materials targeting prospective clients, showcasing the value of our company''s services.
- Maintained up-to-date knowledge on product offerings, ensuring accurate representation during sales pitches or negotiations with clients.
Education
Bachelor of Science in Business Administration - Marketing
University of Pittsburgh, College of Business Administration
Pittsburgh, PA05-2023
Skills
- Telephone skills
- Document management
- Exceptional communication
- Email etiquette
- Remote work capabilities
- CRM software expertise
- Client retention strategies
- Compliance requirements
- Cross-selling techniques
Timeline
Client Service Specialist
Lawley Insurance
09.2023 - 01.2025
Bachelor of Science in Business Administration - Marketing
University of Pittsburgh, College of Business Administration
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