Kylie Keyes

• Oversaw daily operations, ensuring compliance with healthcare regulations and standards.
• Streamlined patient scheduling system to enhance appointment efficiency and reduce wait times.
• Mentored staff on best practices for patient interactions, fostering a positive care environment.
• Developed training programs to improve team performance and operational workflow consistency.
• Analyzed performance data to identify areas for process improvement and increase overall clinic productivity.
• Led recruitment efforts, selecting qualified candidates to strengthen practice capabilities and team dynamics.

• Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
• Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
• Updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
• Monitored and inspected staff processes through 1:1s, observations and daily huddles, while ensuring continuous compliance with regulations.
• Designed and introduced leadership development, coaching and team management, resulting in promotion of employees into increased levels of responsibility.
• Completed monthly one-on-one reports with Medical Assistants to discuss performance and review monthly audit results.
• Monitored staff training and deploy staff to schedule appointments for family planning, specialty, and abortion services.
• Manage Flow Facilitation and continually monitor schedules to improve patient wait times and customer service.

• Implemented efficient processes and procedures to optimize operational efficiency and productivity.
• Coordinated and oversaw daily operational activities to ensure the smooth functioning of business operations.
• Managed vendor relationships and contracts, ensuring cost-effective services and timely delivery of goods.
• Collaborated with multiple teams to streamline workflows and implement best practices.
• Contributed to the achievement of organizational goals by supporting overall business operations.
• Maintained a focus on operational and financial health to drive continuous improvement in company performance.

Provided financial insights and recommendations to senior management to support strategic decision-making. In addition to analyzing financial data, developing forecasts, assessing financial performance, and preparing reports to guide the organization in achieving its financial goals.

Collaborated with cross-functional teams to develop key performance indicators (KPIs) and dashboards for tracking and analyzing financial performance

Led the implementation of new financial systems and technologies to streamline processes and enhance efficiency in financial reporting and analysis

Spearheaded financial planning and analysis activities, including budgeting, forecasting, and variance analysis, resulting in improved strategic decision making for the organization

Managed front desk operations, including patient check-in/check-out, appointment scheduling, and insurance verification. Ensured smooth and efficient patient flow and minimized wait times.

Oversaw patient relations, addressing inquiries, concerns, and complaints in a professional and empathetic manner. Built rapport with patients to establish trust and confidence in clinic services.

Implemented policies and procedures to maintain patient confidentiality and HIPAA compliance. Conducted regular audits and training sessions to ensure staff adherence to privacy regulations.

Coordinated with clinical staff to prioritize patient appointments and ensure timely access to care. Facilitated communication between patients and medical providers to address urgent needs and concerns.

Managed electronic medical records (EMR) system, including data entry, retrieval, and maintenance of patient records. Provided training and support to staff on EMR system functionality and best practices.

Collaborated with billing department to verify insurance coverage, submit claims, and process payments. Resolved billing inquiries and discrepancies to ensure accurate and timely reimbursement.

Assisted in development and implementation of marketing initiatives to attract new patients and promote clinic services. Participated in community outreach events and networking activities to enhance clinic visibility.