Kylie Kime

Phone reservations and party planning.

(3 years)

• Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs.

• Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.

(8 months)

• Served food and beverages promptly with focused attention to customer needs.
• Worked with POS system to place orders, manage bills, and cash handling and ensuring accurate accounting at the end of each shift.
• Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor to serve gust needs.
• Managerial Selection for VIP and special Events

(3 years)

• Answered incoming calls and emails from current customers and asked open-ended questions to determine needs.
• Managed complex scheduling tasks such as arranging appointments or coordinating special deliveries according to specified timeframes.
• Enhanced customer satisfaction by efficiently addressing and resolving inquiries, complaints, and concerns.
• Coordinated closely with sales representatives to address any order-related questions or discrepancies reported by customers.