Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Kylie Lamoureux

Tewksbury,MA

Summary

Detail-oriented professional with strong organization and time management skills. Experienced in customer service and problem-solving. Knows how to effectively manage client inquiries to ensure satisfaction and sustainability.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Receptionist

Elements Massage
08.2025 - Current
  • Greeted and assisted clients, creating welcoming atmosphere for visitors.
  • Managed appointment scheduling using booking software, optimizing daily operations.
  • Provided information about services and pricing, enhancing customer understanding.
  • Handled client inquiries and concerns, ensuring satisfaction and retention.
  • Resolved customer problems and complaints.

Registered Behavioral Technician

Autism Behavioral Center
08.2025 - Current
  • Implemented individualized treatment plans to support client behavioral development.
  • Assisted in collecting and analyzing data on client progress and behavior patterns.
  • Facilitated engaging therapeutic activities to promote social skills and communication.
  • Collaborated with team members to ensure consistency in behavioral interventions.
  • Developed rapport with clients to enhance trust and engagement in therapies.
  • Participated in regular team meetings to discuss case strategies and share insights.
  • Promoted positive behavior change by utilizing reinforcement strategies, token economies, and behavior contracts.

Barista

Aroma Joes
08.2024 - 07.2025
  • Prepared and served high-quality beverages, ensuring consistency and customer satisfaction.
  • Maintained cleanliness and organization of work areas, adhering to health and safety guidelines.
  • Operated espresso machines and brewing equipment efficiently, optimizing beverage preparation time.
  • Managed inventory levels, restocking supplies to meet daily operational needs.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Developed specialty drink recipes, contributing to seasonal menu offerings and promoting sales growth.

Education

Bachelor of Arts - Psychology

University of Massachusetts, Lowell
Lowell, MA
05-2026

High School Diploma -

Tewksbury Memorial Highschool
Tewksbury, MA
06-2022

Skills

  • Organization skills
  • Time management
  • Telephone skills
  • Data entry
  • Verbal and written communication
  • Applied behavior analysis
  • Social skills development
  • Discrete trial training
  • Token economy systems
  • Self-management strategies
  • Teamwork and collaboration
  • Problem-solving
  • Friendly, positive attitude

Certification

  • Registered Behavioral Technician (RBT) Training - [August 2025]

Languages

English
Native or Bilingual
Spanish
Elementary

Timeline

Receptionist

Elements Massage
08.2025 - Current

Registered Behavioral Technician

Autism Behavioral Center
08.2025 - Current

Barista

Aroma Joes
08.2024 - 07.2025

Bachelor of Arts - Psychology

University of Massachusetts, Lowell

High School Diploma -

Tewksbury Memorial Highschool
Kylie Lamoureux