Kylie Loberg
Saginaw,MI
Summary
Friendly, dependable, and service-oriented professional with strong interpersonal skills and a positive attitude. Proven ability to provide excellent customer experiences in fast-paced environments. Passionate about hospitality and creating a welcoming atmosphere for guests. Reliable with cash handling, multitasking, and maintaining professionalism in both individual and team settings. Seeking a cart girl position where I can contribute to a fun, efficient, and enjoyable experience for golfers.
Overview
5
5
years of professional experience
1
1
year of post-secondary education
Work History
Client Advocate
Seasons Recovery Center
06.2022 - 08.2024
- Educated patients on available wellness services and guided each through process.
- Maintained positive environment using active listening and prompt problem solving.
- Informed nurses and therapists of any requests from physicians, patients and visitors.
- Followed all HIPAA rules and regulations regarding patient confidentiality.
- Provided day to day support for client needs, including routine client meetings and managing issue resolution.
- Partnered with clients to develop strategies that will help position them for success with their mission, vision, and goals.
- Provided transportation for clients to meetings, appointments, and doctor visits.
Guest Service Associate
European Wax Center
02.2022 - 06.2022
- Provided positive first impressions to welcome existing, new and potential guests.
- Managed the Reservation Book regarding the guest's requests and associate's availability.
- Answered multi-line phone system to schedule guests reservations.
- Engaged with guests to effectively build rapport and lasting relationships.
- Process guest account payments utilizing POS technology.
- Key holder
Sales Associate
Flea And The Exchange Boutique
02.2020 - 02.2021
- Engaged with customers to effectively build rapport and lasting relationships.
- Boosted sales by conferring with customers to evaluate purchase requirements and recommend best-fit company offerings.
- Generated avg $2,000 in daily revenue- exceeded all sales goals by up-selling and exceptional customer support.
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Lead merchandiser- increased interest in fashion by designing highly appealing windows and floor sets that optimized boutique clothing selections.
- Worked and assisted with all special events and holiday parties.
- Balanced multiple cash drawers, and assisted with bank deposits.
- Performed daily store opening, closing, and clothing procedures.
- Key holder.
Server/Lead Hostess
Cherry Republic
08.2019 - 07.2020
- • Memorized orders in a high traffic environment in the summer (tourist season).
- Trained all new hires on menu knowledge and how to provide good service.
- Assisted managers with quickly resolving service- and food-related issues.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Delivered friendly, timely and well organized service to ensure a great dining experience for every guest.
- Efficient with all forms of technology.
- Prepared dining room for special upcoming functions by decorating and generating special group menus.
Education
No Degree - Social Work
Saginaw Valley State University
Saginaw, MI 08.2024 - Current
Skills
- Relationship building
- Problem-solving skills
- Professional demeanor
- Cash Handling/Accounting Experience
- Client Service/Client Care
- Time Management/Scheduling
- 12 step experience and knowledge, personal recovery
- Microsoft Word
- Communication skills/Conflict Management
- RADT certification
- Professional appearance
- Cash register operation
- Safety monitoring
- Quick learner
- Strong work ethic
- Beverage preparation
- CPR certified
Timeline
No Degree - Social Work
Saginaw Valley State University
08.2024 - Current
Client Advocate
Seasons Recovery Center
06.2022 - 08.2024
Guest Service Associate
European Wax Center
02.2022 - 06.2022
Sales Associate
Flea And The Exchange Boutique
02.2020 - 02.2021
Server/Lead Hostess
Cherry Republic
08.2019 - 07.2020
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