Kylie Loesch
Tolleson,AZ
Summary
Dedicated professional with successful experience in fast-paced office settings. Adept at working effectively unsupervised and quickly mastering new skills. Responsible, punctual, and productive professional when working with little to no supervision.
Overview
2
2
years of professional experience
Work History
Client Support Specialist
Flare Innovation
12.2022 - Current
- Provide clients clarity and insight into the legal process
- Interacted with team members across departments to research and resolve customer issues
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences
- Investigated and resolved customer inquiries and complaints quickly
- Met customer call guidelines for service levels, handle time and productivity
- Responded proactively and positively to rapid change
Legal Coordinator
RR Donnelley
06.2022 - 12.2022
- Promoted to Legal Coordinator after 6 months
- Lead coordinator for the night shift
- Communicated professionally with attorneys and colleagues
- Set up and organized projects
- Managed workflow, assigned projects and performed quality control
Document Processor
RR Donnelley
01.2022 - 06.2022
- Trained in Microsoft Office and Adobe
- Collaborated with other document processors and coordinators on large projects
- Worked on assigned projects while implementing innovative ideas and overcoming challenges
- Utilized time management to successfully meet deadlines
Education
Bachelor of Arts - Philosophy, Politics And Law
Northern Arizona University
Flagstaff, AZ12.2021
Certification - Paralegal
Auburn University
OnlineSkills
- Critical Thinking
- Time Management
- MS Office Proficient
- Document Review
- Project Planning
- Exceptional Communication Skills
Timeline
Client Support Specialist
Flare Innovation
12.2022 - Current
Legal Coordinator
RR Donnelley
06.2022 - 12.2022
Document Processor
RR Donnelley
01.2022 - 06.2022
Bachelor of Arts - Philosophy, Politics And Law
Northern Arizona University
Certification - Paralegal
Auburn University
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