Kylie Long
Summary
Dynamic server with exceptional customer service skills and expertise in high-volume dining. Proven ability to enhance guest engagement and streamline service processes.
Overview
6
6
years of professional experience
Work History
Server
The Pasta House
2188 E White Mountain Blvd, Pinetop, AZ 85935
07.2021 - Current
- Delivered exceptional customer service in fast-paced dining environment.
- Managed multi-table service, ensuring timely and accurate order delivery.
- Trained new staff on menu knowledge and service protocols.
- Collaborated with kitchen staff to streamline order preparation processes.
- Delivered exceptional dining experiences through attentive service and comprehensive menu knowledge.
- Handled guest inquiries and complaints with professionalism, ensuring resolution and loyalty.
- Suggested wine pairings to go with specific menu items.
- Streamlined service processes to improve table turnover rates without compromising experience quality.
Server
The Lodge Sports Bar and Grill
857 E White Mountain Blvd, Pinetop, AZ 85935
10.2019 - 09.2023
- Trained new staff on beverage preparation and service protocols for efficiency.
- Collaborated with kitchen staff to coordinate timely food and drink deliveries.
- Managed bar inventory and supplies, ensuring optimal stock levels and organization.
- Oversaw bar operations during peak hours, ensuring smooth workflow and guest satisfaction.
- Optimized drink-making efficiency by mastering the use of various bar equipment and tools, such as cocktail shakers, muddlers, and strainers.
- Effectively managed time under pressure, balancing competing priorities during high-stress situations without sacrificing quality of service or customer satisfaction levels.
Barista
Yosippity
Pinetop-Lakeside, AZ
05.2020 - 01.2023
- Crafted high-quality beverages, ensuring consistency in taste and presentation.
- Trained new baristas on coffee preparation techniques and customer service best practices.
- Managed inventory levels, minimizing waste while maintaining product availability.
- Implemented efficient workflow processes to enhance speed of service during peak hours.
Education
High School Diploma -
Northland Pioneer College
Show Low, AZAssociate of Applied Science - DMS
Pima Medical Institute
Tucson, AZ03-2028
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- High volume dining
- Tableside etiquette
- Food running
- Memory retention
- Hospitality service expertise
Timeline
Server
The Pasta House
07.2021 - Current
Barista
Yosippity
05.2020 - 01.2023
Server
The Lodge Sports Bar and Grill
10.2019 - 09.2023
High School Diploma -
Northland Pioneer College
Associate of Applied Science - DMS
Pima Medical Institute