KYLIE LOPIANO
Stamford,CT
Summary
I am a friendly, outgoing individual who works well both independently and in a team environment. I possess outstanding verbal and written communication skills, I am extremely organized and am very detailed oriented. I have always been considered a dependable and reliable employee who takes an energetic approach to all responsibilities the job requires - no task is too big or too small. Lastly, I am always looking forward to learning new skills so that I can be the best version for any position I take on.
Overview
4
4
years of professional experience
Work History
Housekeeping Manager
Healthcare Services Group
White Plains, CT
02.2024 - Current
- Schedule and assign tasks to ensure efficient and thorough cleaning of all 40 apartments on a weekly basis.
- Supervise and manage a team of 8 housekeeping staff members.
- Coordinate with other departments to ensure seamless operations and customer satisfaction.
- Handle any resident concerns or complaints regarding housekeeping services.
- Conduct regular inspections to maintain high cleanliness standards and address any issues promptly.
- Train new staff members on cleaning procedures, safety protocols, and customer service standards.
- Monitor and manage budgets, insuring efficient allocation of resources and adherence to financial targets.
Salon Manager
Maria Livesay Salon
Greenwich, CT
01.2022 - 02.2024
- Opened salon to prepare for daily demands by setting up registers, counting totals and organizing all needed supplies.
- Scheduled employees and oversaw customer appointment calendar.
- Focused on retaining clients by keeping client report cards, which detailed personal services and purchases.
- Scheduled employees and made sure all shifts had adequate coverage.
- Resolved guest complaints.
- Consistently recognized by management for providing superior customer service.
Hostess
Crab Shell
Stamford, CT
06.2020 - 11.2021
- Greeted incoming guests to escort to assigned dining area and present menus.
- Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
- Built positive relationships with other front-of-house and kitchen staff.
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
Education
High School Diploma -
Stamford High School
Stamford, CT06.2020
Business
Merrimack College
North Andover, MASkills
- Customer Service
- Complaint Resolution
- Time Management
- Effective Multitasking
- Organizing and Preparing Meetings
- Fast Learning
Timeline
Housekeeping Manager
Healthcare Services Group
02.2024 - Current
Salon Manager
Maria Livesay Salon
01.2022 - 02.2024
Hostess
Crab Shell
06.2020 - 11.2021
High School Diploma -
Stamford High School
Business
Merrimack College
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