Kylie Martin
Chanhassen,Minnesota
Summary
Experienced with creating warm and welcoming environments for guests. Utilizes excellent communication and organizational skills to ensure smooth operations. Track record of providing personalized service and promptly addressing guest needs.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Hostess/Restaurant Busser
Houlihan's Bar and Restaurant
08.2022 - 08.2024
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
Crew Team Member
Culvers
07.2020 - 03.2022
- Worked well with teammates and accepted coaching from management team.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Worked front counter, drive-thru and other areas.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Maintained a clean and organized workspace, ensuring a positive environment for both staff and customers.
Education
Nursing
University of Wisconsin, Eau Claire
Eau Claire, WI05-2028
High School Diploma -
Chanhassen High School
Chanhassen, MN06-2024
Skills
- Effective multitasking
- Patience and empathy
- Interactive communication skills
- Phone etiquette
- Cleaning and sanitation
Languages
Spanish
Limited Working
Certification
- CPR certified as of April 2024
- Certified Nursing Assistant as of June 2024
Timeline
Hostess/Restaurant Busser
Houlihan's Bar and Restaurant
08.2022 - 08.2024
Crew Team Member
Culvers
07.2020 - 03.2022
Nursing
University of Wisconsin, Eau Claire
High School Diploma -
Chanhassen High School
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