Kylie Muczko
Free People
Roanoke
8
years of professional experience
Results-driven professional with expertise in CRM management and sales analytics. Proven ability to streamline operations and enhance customer engagement, driving repeat business and overall store performance.
Work History
Assistant Store Manager
5 Months- Streamlined inventory management processes, reducing stock discrepancies.
- Developed staff schedules to optimize coverage during peak hours.
- Implemented visual merchandising strategies to elevate brand presentation.
- Collaborated with management on store initiatives to drive overall performance.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Led training sessions on operational procedures and customer engagement techniques.
Visual Manager
8 Months- Executed seasonal floor sets, aligning displays with marketing initiatives and product launches.
- Developed engaging visual merchandising displays to enhance customer experience and drive store traffic.
- Analyzed sales trends to optimize product placement and improve overall aesthetic appeal of the store layout.
- Collaborated with team members to maintain brand standards and ensure consistency across all visual elements.
- Assisted in inventory management by coordinating stock levels for display items, ensuring availability for customers.
- Managed analytical reports to identify and track sales activities and customer trends.
- Successfully met or exceeded company KPIs related to visual merchandising, contributing to overall business growth and performance.
- Helped new store opening operations IT set up and initial inventory ops.
Selling & Servicing Manager
6 Months- Developed and implemented training programs for new associates to enhance product knowledge and sales techniques.
- Led team in daily operations, ensuring exceptional customer service and store presentation.
- Collaborated with cross-functional teams to execute promotional events, driving increased foot traffic and brand awareness.
- Analyzed sales data to identify trends, informing inventory management and visual merchandising strategies.
- Conducted regular performance evaluations, providing constructive feedback to foster staff development and engagement.
- Managed and motivated employees to be productive and engaged in work.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
Retail Keyholder
3 Years 9 Months- Trained and mentored new staff on customer service standards and product knowledge.
- Supervised daily store operations, ensuring compliance with company policies and procedures.
- Led team meetings to communicate goals, motivate staff, and track performance outcomes.
- Increased customer satisfaction by providing exceptional product knowledge and personalized service.
- Managed the store during the absence of higher-level supervisors, maintaining smooth daily operations and meeting sales goals.
- Ensured timely inventory replenishment, maintaining optimal stock levels for high-demand products.
Supervisor
4 Years 1 Month- Supervised daily operations to ensure exceptional customer service and product quality.
- Trained and mentored new baristas to enhance team efficiency and performance.
- Implemented operational improvements that streamlined workflow and increased productivity.
- Conducted regular inventory assessments to maintain optimal stock levels and reduce waste.
- Resolved customer complaints effectively, enhancing overall satisfaction and loyalty.
- Enforced health and safety standards, ensuring compliance with company policies and local regulations.
Assistant Manager
1 Year 11 Months- Supervised daily operations to ensure optimal store performance and customer satisfaction.
- Trained and mentored team members on product knowledge and sales techniques.
- Developed strategic merchandising displays to enhance brand visibility and drive sales.
- Analyzed sales data to identify trends, informing inventory management decisions.
Retail Keyholder
1 Year 2 Months- Executed visual merchandising strategies to enhance product displays and drive sales.
- Resolved customer inquiries and complaints, fostering a positive shopping experience.
- Managed inventory control processes, optimizing stock levels and minimizing shrinkage.
- Collaborated with management to identify areas for operational improvement and efficiency gains.
Education
Associate of Arts
Skills
Customer relationship management
Inventory analysis
Sales training
Visual merchandising
Customer service training
Microsoft Teams
Teamwork and collaboration
Communication
AI Tools
Training & Onboarding
Recruiting
Timeline
Assistant Store Manager
Free People
02.2026 - 07.2026Read More
Visual Manager
Free People Movement
06.2025 - 02.2026Read More
Selling & Servicing Manager
Free People
12.2024 - 06.2025Read More
Retail Keyholder
Free People
03.2021 - 12.2024Read More
Supervisor
Starbucks
03.2020 - 04.2024Read More
Assistant Manager
Lucky Brand Jeans
04.2019 - 03.2021Read More
Retail Keyholder
Lucky Brand Jeans
02.2018 - 04.2019Read More
North Central Texas College
Associate of Arts
Read More