Kylie Pugh
Noble,OK
Summary
Proven Sales Associate at Tire Stack, adept in customer service and problem-solving, significantly enhancing customer loyalty and experience. Excelled in teamwork and verbal communication, ensuring seamless operations and positive outcomes. Skilled in transforming challenges into opportunities, demonstrating a strong commitment to employer goals and customer satisfaction.
Overview
2
2
years of professional experience
Work History
Sales Associate
Tire Stack
03.2023 - 05.2024
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Solved customer challenges by offering relevant products and services.
Retail Worker
Burlington
09.2022 - 11.2022
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Demonstrated strong communication skills when collaborating with fellow employees or assisting customers with inquiries or concerns.
- Maintained a clean and organized sales floor, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
Education
Epic Charter Schools
Oklahoma City, OK05.2024
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Listening Skills
- Problem-Solving
- Verbal/written communication
Timeline
Sales Associate
Tire Stack
03.2023 - 05.2024
Retail Worker
Burlington
09.2022 - 11.2022
Epic Charter Schools