Open To Work
Kylie Ray
Hereford House
Independence,MO
Work Preference
Job Search Status:
Open to workWork Type
Full TimePart TimeContract WorkLocation Preference
On-SiteRemoteHybridLocation:
Independence, MOOpen to relocation:
NoImportant To Me
Career advancementWork-life balanceCompany CultureSummary
Adaptable professional with extensive experience in fast-paced dining environments. Skilled in multitasking and problem-solving, contributing to team success and ensuring high customer satisfaction.
1
Language
5
years of professional experience
Work History
Server
1 Year- Provided exceptional customer service by promptly addressing guest inquiries and requests.
- Maintained cleanliness and organization of dining area, contributing to a welcoming atmosphere for patrons.
- Assisted in training new servers on menu offerings and service protocols to enhance team efficiency.
- Processed payments accurately using point-of-sale system, ensuring smooth transactions for guests.
- Adapted quickly to changing situations during peak hours, maintaining composure under pressure.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Lead Bartender
1 Year 8 Months- Trained and mentored bartenders in cocktail preparation and customer service techniques.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
- Maintained a clean and well-organized bar area, ensuring compliance with sanitation standards and enhancing guest experience.
- Managed cash handling procedures accurately, reducing discrepancies in daily financial reports.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Developed seasonal drink menus to enhance customer experience and drive sales.
- Managed inventory levels, ordering supplies to ensure optimal bar operations.
- Trained and mentored junior bartenders in cocktail preparation and customer service techniques.
- Served high customer volumes during special events, nights, and weekends.
- Upheld strict regulations for safe alcohol service and food safety.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Held team meetings to continually improve communication among staff members, resulting in more effective teamwork during peak hours.
Order Processor
1 Year 8 Months- Processed customer orders accurately and efficiently using warehouse management systems.
- Coordinated order fulfillment to ensure timely shipping and delivery of products.
- Monitored inventory levels, ensuring stock availability for order processing.
- Collaborated with warehouse team to streamline picking and packing operations.
- Analyzed process workflows to identify areas for improvement and increased efficiency.
- Input order information into the system and updated customer accounts to document and track customer orders.
- Examined orders to confirm accuracy, completeness and adherence to customer requirements.
- Maintained a high level of accuracy while entering orders into the system, ensuring proper billing and shipping information.
- Managed multiple priorities effectively, leading to increased productivity within the order processing department.
- Handled high-volume periods with ease, maintaining consistent performance under pressure.
- Generated invoices and shipping labels to properly bill and ship customer orders.
Education
High School Diploma
- Completed AP course in English Language Arts
- Professional Development: College Accounting
- Professional Development: Personal Finance
- Extracurricular Activities: DECA
- Awarded the National Career Readiness Certificate
Skills
Exceptional customer service
Point of sale operation
Financial transaction management
Guest engagement
Client relations
Problem-Solving
Multitasking and organization
Task prioritization
Adaptable and flexible
Collaborative teamwork
Reliable and responsible
Strong work ethic
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Pursuing a degree in Data Analytics at SNHU
- Developing skills in SQL, Power BI, and data analysis
Languages
Spanish
Elementary
Timeline
Server
Hereford House
2025.10 - Current
Lead Bartender
Another Broken Egg Cafe
2024.02 - 2025.10
Order Processor
Hallmark Distribution Center
2021.05 - 2023.01
Blue Springs South High School
High School Diploma