Kylie Ross

• Used slow periods to restock cups, ice, trays, and boxes.
• Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
• Worked with the POS system to place orders, manage bills, and handle complimentary items.
• Maintained clean and organized dining areas to uphold restaurant hygiene standards.
• Served food and beverages promptly with focused attention to customer needs.
• Utilized communication practices with kitchen staff to deliver customer meals promptly.
• Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
• Answered customers' questions, recommended items, and recorded order information.

• Analyzed parent and player feedback to adjust coaching sessions accordingly.
• Facilitated group coaching sessions and provided individual coaching support.
• Utilized various coaching models and techniques to maximize player's success.
• Developed relationships with players and parents to provide ongoing support and encouragement.
• Encourages players to expand their social skills by constantly talking to their teammates
• Facilitated all communication with players, parents, and the board

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• Pleasantly interacted with customers during hectic periods to promote a fun, positive environment.
• Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
• Created a wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
• Cleaned counters, machines, utensils, and seating areas daily.
• Maintained regular and consistent attendance and punctuality.
• Recommended products based on a solid understanding of individual customer needs and preferences.
• Controlled line and crowd with quick, efficient service.

• Worked with children of varying ages, interests, skills, and developmental levels.
• Instructed campers to observe proper behavior and etiquette to avoid conflicts and unruly activities.
• Led groups of children safely through a variety of camp activities.
• Communicated with parents about campers' activities and reported concerns and suggestions to the supervisor.
• Collaborated with other camp counselors to design fun and enriching learning activities for campers.
• Evaluated campers' progress and provided feedback to parents.
• Documented activities, injuries, and accidents to inform parents and maintain consistent records.
• Implemented and developed programs to promote physical fitness, teamwork and healthy living.
• Collaborated with other recreation staff in developing new recreational activities.
• Resolved conflicts that arose between campers by listening to complaints and finding appropriate solutions.