Kylie Ruddy
Perrin,TX
Summary
Experienced in hospitality and event management with a proven track record of financial oversight and exceptional customer service. Skilled in managing revenues exceeding $18,000 per weekend through effective budgeting and meticulous cash handling. Adept at coordinating guest services, including check-in procedures and overseeing food and beverage operations, while maintaining high standards of client satisfaction. Seeking to leverage strong financial acumen and managerial skills to pursue a career in finance.
Overview
3
3
years of professional experience
Work History
General Store Manager
Rocker B Ranch
03.2021 - Current
- Successfully drove weekend sales, achieving an average year-over-year revenue increase of 58.16% from 2021 to 2022 on a 320-acre luxury event venue specializing in elite youth baseball tournaments
- Trained and onboarded new team members in operational procedures and design standards
- Provided exceptional customer service by assisting and advising customers on product selection and inquiries
- Managed a diverse inventory exceeding 1100 SKUs, ensuring accuracy and organization
- Implemented effective visual merchandising strategies to optimize product appeal and sales by creating engaging merchandise designs using Adobe Illustrator
Hospitality Assistant Manager
Rocker B Ranch
03.2021 - Current
- Ensure exceptional guest hospitality during baseball tournaments overseeing 50 rooms with weekend revenues averaging over $25,000
- Managed the preparation, reconciliation, and discrepancy resolution of cash transactions from seven POS machines, exceeding $25,000 per weekend
- Facilitates guest check-in processes, maintains effective communication with housekeeping and maintenance teams, oversees food and beverages service collaboration with third-party catering services, and promptly address guest requests and complaints
Bartender/ Server
Coffee and Cocktails at 76067
01.2023 - 06.2023
- Maintained accurate and up-to-date records of inventory, ordering more stock as needed
- Maintained cleanliness and organization of the bar area, ensuring all equipment was in proper working order
- Worked flexible schedules including evenings, weekends, and holidays
- Provided excellent customer service to a steady stream of customers, creating a pleasant and inviting atmosphere
Education
Associates of Arts in Business - Finance
Weatherford College
Weatherford, TX05.2025
High School Diploma -
Peaster High School
Peaster, TX05.2023
Skills
- Customer service
- Foodservice
- Loss Prevention
- Employee Supervision
- Training & Development
- Team Leadership
- POS System Operations
- Accounts Receivable
- Google Suite
- Microsoft Suite
- Accounts Payable
- Communication skills
- Time management
- Guest Services
- Leadership
- Customer Relations
- Training and mentoring
- Store operations
References
Available upon request
Timeline
Bartender/ Server
Coffee and Cocktails at 76067
01.2023 - 06.2023
General Store Manager
Rocker B Ranch
03.2021 - Current
Hospitality Assistant Manager
Rocker B Ranch
03.2021 - Current
Associates of Arts in Business - Finance
Weatherford College
High School Diploma -
Peaster High School
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