Kylie Russey
Cleburne,TX
Summary
Accomplished Operations Manager with a proven track record at The Pines of Alvarado, enhancing customer satisfaction and streamlining operations. Expert in organizational management and customer service, demonstrated through successful vendor relations and client care improvements. Skilled in document control and performance management, achieving significant advancements in efficiency and client satisfaction without exceeding budget constraints.
Overview
5
5
years of professional experience
Work History
Operations Manager
The Pines of Alvarado
08.2022 - 08.2024
- Developed and maintained relationships with external vendors and suppliers.
- Developed and implemented strategies to maximize customer satisfaction.
- Resolved issues and maintained customer service standards.
- Managed customer accounts and invoicing.
- Executed advertisements, promotions and branding campaigns to attract new clients.
- Drafted wedding contracts and other documentation for review with clients and to obtain signatures.
- Worked closely with clients to develop personalized wedding plan that fit within budget.
- Handled customer service inquiries and complaints and immediately resolved issues to guest satisfaction.
Alternate Administrator/Client Care Supervisor
Home Instead Senior Care
11.2019 - 08.2022
- Developed effective improvement plans in alignment with goals and specifications.
- Gathered, organized and input information into digital database.
- Responded to all client inquiries and asked appropriate questions to facilitate resolution.
- Interacted with team members across departments to research and resolve customer issues.
Education
Associate of Arts -
Tarrant County College
Fort Worth, TXSkills
- Customer Service
- Organizational Management
- Document Control
- Performance Management
Timeline
Operations Manager
The Pines of Alvarado
08.2022 - 08.2024
Alternate Administrator/Client Care Supervisor
Home Instead Senior Care
11.2019 - 08.2022
Associate of Arts -
Tarrant County College
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