Kylie Shiflett
Perryville,MD
Summary
Attentive and focused healthcare professional offering many hours of hands-on experience in hospital environments. Successful in quickly building rapport with patients and families. Highly proficient in patient care, assessments, medication administration and health education.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Clinical Supervisor
Anne Arundel Dermatology Association
10.2022 - Current
- Assessed patients, determined needs and managed care.
- Lead and directed team of 9 clinical personnel and support staff.
- Monitored, analyzed, and corrected staff performance and worked with office manager to raise standards of practice.
- Developed and adjusted work schedules for all staff.
- Ensured compliance with regulatory standards by conducting regular audits of clinical records and procedures.
- Collaborated with multidisciplinary teams to coordinate care for clients with complex needs, ensuring comprehensive support was provided across all domains of life functioning.
- Responded to crisis situations with calm and professional approach to optimize support.
Medical Assistant
Anne Arundel Dermatology Association
10.2018 - Current
- Taught patients about medications, procedures, and care plan instructions.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Obtained client medical history, medication information, symptoms, and allergies.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Called and faxed pharmacies to submit prescriptions and refills.
- Documented vital signs and health history for patients in clinic and hospital environments.
Server
Lees Landing Dock Bar
06.2014 - 09.2019
- Cultivated warm relationships with regular customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Bussed and reset tables to keep dining room and work areas clean.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
Medical Receptionist
Express Care Urgent Care
12.2017 - 10.2018
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Supported office staff and operational requirements with administrative tasks.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Maintained current and accurate medical records for patients.
- Checked patient insurance, demographic, and health history to keep information current.
Education
ASN - Nursing
Pennsylvania College of Health Sciences
Lancaster, PA05.2024
High School Diploma -
Perryville High School
Perryville, MD06.2015
Skills
- Process Improvements
- Multidisciplinary Team Collaboration
- Chronic Disease Management
- Patient Education
- Patient Care
- Patient Assessments
- Staff Scheduling
- EMR / EHR
- Staff Education and Training
- Team Supervision
- Reporting Requirements
- Patient Management
- Nurse Education Program Development
Certification
- Anne Arundel Certified Trainer- Training - 2020-2023
- Dermatology Tech, Anne Arundel Dermatology - 2021-2023
- BLS , American Heart Association - 03/13/2023-03/2025
Timeline
Clinical Supervisor
Anne Arundel Dermatology Association
10.2022 - Current
Medical Assistant
Anne Arundel Dermatology Association
10.2018 - Current
Medical Receptionist
Express Care Urgent Care
12.2017 - 10.2018
Server
Lees Landing Dock Bar
06.2014 - 09.2019
ASN - Nursing
Pennsylvania College of Health Sciences
High School Diploma -
Perryville High School
- Anne Arundel Certified Trainer- Training - 2020-2023
- Dermatology Tech, Anne Arundel Dermatology - 2021-2023
- BLS , American Heart Association - 03/13/2023-03/2025
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