Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Kylie Slusher

Simpsonville,SC

Summary

Accomplished Shift Leader with five years of Starbucks experience. Skilled at enhancing store operations and customer satisfaction. Excels in team leadership and training. Dedicated to providing the highest standard of service and creating warm and welcoming environment for all customers.

Overview

5
5
years of professional experience

Work History

Shift Supervisor

Starbucks
01.2024 - Current
  • Implemented samples throughout my shifts to encourage higher sales figures
  • Delegation of daily tasks and responsibilities.
  • Responded to and resolved customer questions and concerns.
  • Assisted store management with meeting standards of service and quality in daily operations.
  • Completed store opening and closing procedures.
  • Addressed complaints and issues by offering thoughtful solutions to maintain customer satisfaction.
  • Prepared shift summary reports for supervisors and communicated regularly on goals and progress.
  • Managed plays, supplied resources, and monitored team performance.
  • Coached partners to focus on daily goals.

Barista Trainer

Starbucks
01.2023 - 01.2024
  • Taught proper procedures and strategies for success to new employees.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
  • Taught proper sequencing for efficient service.

Barista

Starbucks
10.2020 - 01.2024
  • Operated espresso machines and commercial coffee brewers to create beverages.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Controlled line and crowd with quick, efficient service.
  • Maintained proper sequencing of food and beverages to ensure customer satisfaction.
  • Maintained customer areas by following the customer support cycle.
  • Maintained customer connections while also providing efficient service.

Education

Associate of Science - Science Education

Greenville Technical College
Greenville, SC
05.2021

High School Diploma -

Middletown High School
Middletown, MD
05.2016

Skills

  • Customer Service
  • Inventory Management
  • Team Leadership
  • Problem Solving
  • Adaptability
  • Communication
  • Training
  • Conflict Resolution

Accomplishments

  • Awarded partner of the quarter as a barista in 2021.
  • Awarded partner of the quarter as a shift supervisor in 2024.
  • Achieved an 8% higher average ticket price through effectively coaching the Merchant Mindset.
  • Improved peak out the window times by ten seconds through efficiently managing the support and peak play caller positions.
  • Adept at training and supporting partner growth with a track record of training success.

Timeline

Shift Supervisor

Starbucks
01.2024 - Current

Barista Trainer

Starbucks
01.2023 - 01.2024

Barista

Starbucks
10.2020 - 01.2024

Associate of Science - Science Education

Greenville Technical College

High School Diploma -

Middletown High School

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