Kylie Thornton
Weatherford,OK
Summary
Detail-oriented Certified Pharmacy Technician skilled in medication dispensing, HIPAA regulations, and customer service. Committed to enhancing patient care through accurate prescription processing and effective communication.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Certified Pharmacy Technician
Walmart Pharmacy
Weatherford, OK
02.2025 - Current
- Processed prescription orders accurately and efficiently using pharmacy management software.
- Assisted pharmacists in dispensing medications while ensuring compliance with safety protocols.
- Managed inventory by restocking medications and supplies, maintaining optimal stock levels.
- Educated customers on medication usage, side effects, and dosing instructions effectively.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
Online Personal Shopper
Walmart
Lawton, OK
06.2022 - 02.2025
- Curated personalized shopping experiences based on customer preferences and needs.
- Utilized Walmart's online platform to efficiently process orders and manage inventory.
- Assisted customers with inquiries, ensuring satisfaction through effective communication techniques.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Worked productively with customers to meet order requirements and service expectations.
- Consistently met deadlines and quality goals for accuracy and timeliness.
Sales Associate
Crutcher's for the West
Lawton, OK
10.2022 - 11.2023
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Maintained accurate inventory levels through regular stock checks and replenishment processes.
- Processed transactions efficiently using point-of-sale systems, ensuring customer satisfaction.
- Collaborated with team members to achieve sales targets and improve store performance.
- Educated customers on promotions, loyalty programs, and product features to drive sales.
- Built relationships with customers to encourage repeat business.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
Education
Health Sciences
Southwestern Oklahoma State University
Weatherford, OK05-2028
Skills
- Data entry
- Attention to detail
- Problem-solving skills
- Customer service
- Insurance billing
- HIPAA regulations
- Medication dispensing
- Team collaboration
- Filling prescriptions
- Manual and automated medication dispensing
- Pharmaceutical calculations
- Workflow optimization
- Prescription interpretation
- Pharmacist support
- Advanced math skills
Certification
- CPhT - Certified Pharmacy Technician
- Immunization Certified, Walmart
- Certified CPR, Walmart
Timeline
Certified Pharmacy Technician
Walmart Pharmacy
02.2025 - Current
Sales Associate
Crutcher's for the West
10.2022 - 11.2023
Online Personal Shopper
Walmart
06.2022 - 02.2025
Health Sciences
Southwestern Oklahoma State University