Kylie Wolff
Houston,TX
Summary
Dynamic Medical Receptionst/Front Office Manager at Dr. Nichols Dermatology Office, skilled in appointment scheduling and patient relations. Enhanced patient satisfaction through efficient operations and effective team training. Proficient in paper charts health record systems, ensuring data accuracy while fostering a collaborative environment. Committed to delivering exceptional service and optimizing clinic productivity.Background of at least 4 years in a clinical setting. I take on multiple tasks with excellent time management abilities and resourceful approach. Driven to increase overall efficiency while maintaining patients and answering numerous phone lines daily. I’m dedicated to offering exceptional assistance to team members and clients.Positive and upbeat with strong relationship-building abilities. Organized and dependable candidate successful at managing multiple priorities with a positive attitude.Prior minimal experience with E clinicals EMR system as well as Epic.
Overview
1
1
Language
5
5
years of professional experience
Work History
Front Office Manager
Dr Nichols Dermatology Office
02.2026 - Current
- Managed daily front desk operations, ensuring seamless patient flow and optimal service delivery.
- Coordinated patient scheduling, reducing wait times and enhancing overall patient satisfaction.
- Supervised administrative staff, fostering a collaborative team environment to improve efficiency.
- Implemented paper health record systems, increasing data accuracy and accessibility for clinical staff.
- Trained new employees on office protocols and customer service standards, improving onboarding experience.
- Monitored inventory levels of medical supplies, ensuring timely restocking to support clinic operations.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Managed daily room inventory to maximize occupancy rates and revenue generation.
- Assisted with medical coding and billing tasks.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Transcribed phone messages and relayed to appropriate personnel.
- Trained new reception staff on office protocols and EHR functionality, improving team effectiveness.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Registered and verified patient records before triage with most up-to-date information.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Obtained payments from patients and scanned identification and insurance cards.
- Performed various administrative tasks by filing, copying and faxing documents.
- Managed patient appointments efficiently, reducing wait times significantly.
- Processed medical record requests efficiently, ensuring timely access for healthcare providers.
- Printed and photocopied documents to provide patients with copies of medical records.
- Developed and maintained organized filing system for medical records to adhere to HIPAA regulations.
- Responded to patient inquiries to provide information and details of medical records.
- Utilized cleaning equipment and supplies effectively to ensure high standards of hygiene.
- Confirmed all cleaning tools and equipment were stored properly after use.
- Scheduled appointments and maintained calendar for office staff.
- Processed incoming and outgoing mail, enhancing communication flow.
- Maintained organized reception area, promoting professionalism.
- Assisted in maintaining employee records, verifying accuracy of timecards and deductions.
- Maintained payroll information by calculating, collecting, and entering data.
- Updated employee files with new details such as changes in address or salary levels.
- Issued paychecks on designated pay dates to avoid employee dissatisfaction.
- Prepared and submitted payroll taxes and reports to regulatory agencies.
- Processed incoming and outgoing mail, ensuring timely delivery and accuracy in sorting.
- Improved mail sorting accuracy, reducing misdirected packages and letters.
- Organized and used industrial cleaning products following strict safety procedures.
Medical Receptionist
Dr Nichols Dermatology Office
09.2021 - Current
- Greeted patients and managed check-in process to ensure smooth office operations.
- Maintained organized patient files, ensuring compliance with HIPAA regulations.
- Responded to patient inquiries via phone and email, fostering positive communication.
- Assisted in preparing examination rooms, supporting efficient workflow for medical staff.
- Trained new reception staff on office protocols and EHR functionality, improving team effectiveness.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Managed multi-line phone system and pleasantly greeted patients.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
- Transcribed phone messages and relayed to appropriate personnel.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Answered phone calls and messages for physicians medical facility, scheduling appointments, and handling patient inquiries.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Assisted with medical coding and billing tasks.
- Maintained cleanliness and organization of assigned areas, ensuring compliance with health and safety standards.
- Assisted in training new staff on cleaning protocols and equipment usage to enhance efficiency.
- Implemented inventory management for cleaning supplies, reducing waste and ensuring availability.
- Visually inspected area for overlooked aspects.
- Sorted incoming mail to ensure timely distribution across departments.
- Received and sorted incoming mail, ensuring accurate delivery to intended recipients.
- Assisted in the training of new employees, sharing best practices for efficient mail sorting processes.
Medical Front Office Receptionist
Mason Park Medical Clinic
04.2024 - 09.2024
- Managed patient check-in and scheduling using electronic health record systems.
- Coordinated communication between medical staff and patients to enhance service delivery.
- Trained new front office staff on operational procedures and software usage.
- Developed patient follow-up protocols to ensure continuity of care and engagement.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Maintained a clean and welcoming reception area to ensure a positive first impression for all visitors to the medical facility.
- Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
- Increased patient satisfaction, managing insurance verifications and addressing billing inquiries professionally and promptly.
- Completed clerical duties and tasks for clinic administration.
- Enhanced patient experience by efficiently managing appointment scheduling and confirming appointments in a timely manner.
- Expedited check-in process for patients by efficiently collecting necessary paperwork and verifying insurance coverage upon arrival.
- Implemented streamlined check-out procedures, ensuring that patients received proper documentation and follow-up appointment scheduling.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Obtained payments from patients and scanned identification and insurance cards.
- Performed various administrative tasks by filing, copying and faxing documents.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Trained new reception staff on office protocols and software usage.
- Assisted in managing insurance verification and billing inquiries professionally.
- Assisted in maintaining cleanliness of premises through routine sweeping, mopping, and dusting.
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
Education
High School Diploma -
Cypress Lakes Highschool
5750 Greenhouse Rd Katy, TX 77449 United States08.2021
Skills
- Telephone etiquette
- Appointment scheduling
- Office administration
- Appointment management
- Payment collection
- Reminder calls
- Records management
- Paperwork coordination
- Petty cash management
- Patient callbacks
- Critical thinking
- Organization and time management
- Clinical support
Languages
English
Full Professional
Timeline
Front Office Manager
Dr Nichols Dermatology Office
02.2026 - Current
Medical Front Office Receptionist
Mason Park Medical Clinic
04.2024 - 09.2024
Medical Receptionist
Dr Nichols Dermatology Office
09.2021 - Current
High School Diploma -
Cypress Lakes Highschool