Summary
Overview
Work History
Education
Skills
LANGUAGES
Timeline
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Tiana Troncoso

Victorville,USA

Summary

Detail-oriented professional, experienced in providing administrative support within diverse, fast-paced environments. Seeking to utilize excellence communication, interpersonal, and organizational skills to complete tasks. Reliable with a good work ethic and the ability to quickly adapt to new tasks and environments.

Overview

6
6
years of professional experience

Work History

Front Office Manager

Home2 Suites by Hilton
12.2019 - Current
  • Promoted correct procedures for accounting and handling of financial transactions.
  • Supported with administrative duties such as filing documents and answering phones.
  • Resolved conflicts professionally between staff members and customers.
  • Coordinated activities with other departments to foster increased levels of communication and satisfaction.
  • Maintained accurate and private records of all transactions, bookings, and payments for guest and the hotel.
  • Trained new employees in customer service practices and policies.
  • Ensured customer satisfaction by providing efficient service and resolving complaints.
  • Supervised front office operations, ensuring smooth guest check-in and check-out processes.

Education

Bachelor of Science (B.S.) - Business Administration

California State University-San Bernardino
San Bernardino, CA
06-2027

Skills

  • Document and Records Management
  • Telephone Etiquette
  • Staff Training and Development
  • Effective multitasking
  • Customer service
  • Administrative skills

LANGUAGES

Spanish - Intermediate

Timeline

Front Office Manager

Home2 Suites by Hilton
12.2019 - Current

Bachelor of Science (B.S.) - Business Administration

California State University-San Bernardino