Kylie Wright
North Las Vegas Police Department
Las Vegas,NV
19
years of professional experience
Dynamic and results-driven professional with experience at the North Las Vegas Police Department, excelling in problem-solving and decision-making. Proven ability to prioritize and dispatch emergency services effectively while maintaining accurate records. Skilled in active listening and adept at utilizing CAD systems to enhance operational efficiency.
Work History
Police Communications Dispatcher
10 Years- Receives and screens emergency 9-1-1 and non-emergency calls for service for law enforcement, fire, or emergency medical services
- Enters calls into the Computer Aided Dispatch System (CADS) documenting all calls for service;
enters calls initiated by field units into CADS in order to maintain a record of officer’s locations and
activities and monitor the subsequent actions of officers. - Evaluates and prioritizes calls; maintains contact with callers and recalls as necessary to obtain real
time information; dispatches law enforcement, fire and emergency medical services to respond to
emergency 9-1-1 and non-emergency incidents via radio and telephone. - Queries NCIC, NCJIS, SCOPE, WVS, DMV, and other local, State and national computer files to
determine status of vehicles, persons, and property and determine existence of warrants; accesses
computer systems to provide information to and request information from other agencies.
Office Specialist
5 Years 4 Months- Optimized scheduling and appointment coordination, ensuring smooth daily operations for all team members.
- Demonstrated adaptability by quickly learning new software programs and office tools as required, continuously improving skill set.
- Handled incoming calls professionally, routing callers appropriately or taking detailed messages when necessary.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Office Assistant
3 Years 4 Months- Completed clerical tasks such as filing, copying, and distributing mail.
- Interacted with customers by phone, email, or in-person to provide information.
- Managed daily data entry and kept clerical information accurate and up-to-date.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
Education
Associate of Arts - Criminal Justice
High School Diploma
Skills
Problem Solving
Decision Making
Active Listening
Motivation
Timeline
Police Communications Dispatcher
North Las Vegas Police Department
08.2016 - CurrentRead More
Office Specialist
Clark County Clerk's Office
04.2011 - 08.2016Read More
Office Assistant
Clark County Department Of Family Services
12.2007 - 04.2011Read More
College of Southern Nevada
Associate of Arts from Criminal Justice
Read More
Palo Verde High School
High School Diploma
Read More