Kylie Yost
Livonia,MI
Summary
Experienced leader and mentor with a strong drive to succeed. Skilled in guiding teams towards achieving their goals and fostering a positive work environment. Recently transitioned into the role of business analyst, bringing a fresh perspective and analytical mindset to drive business growth. Eager to leverage my diverse skill set to make a meaningful impact.
Overview
18
18
years of professional experience
Work History
Business Analyst II
Little Caesars Retail Technology
Detroit, MI
10.2023 - Current
- Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
- Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures.
- Performed gap analysis between existing systems or processes and desired state, identifying areas for improvement or enhancement.
- Improved business processes by analyzing current practices and recommending optimization strategies.
IT Manager
Little Caesars Retail Technology
Detroit, MI
12.2020 - 10.2023
- Developed custom IT solutions to address specific business needs, driving operational improvements and cost savings.
- Collaborated with other departments to help meet IT needs and properly integrate and secure systems.
- Reduced downtime by promptly addressing hardware and software issues, ensuring minimal impact on business operations.
- Optimized helpdesk performance through process improvements, enabling faster response times and increased user satisfaction levels.
- Promoted collaboration between cross-functional teams by integrating disparate systems into unified platforms for improved communication and workflow efficiency.
- Streamlined processes through the automation of routine tasks, increasing team productivity and reducing manual effort.
Helpdesk Supervisor
Little Caesars Retail Technology
Detroit, MI
06.2018 - 12.2020
- Maintained franchisee integrity by providing expert assistance with Caesar Vision Point-of-Sale.
- Developed and delivered specialized training programs for credit card, RMA, and hardware processes.
- Directed team with strong leadership.
- Established a streamlined process for handling RMAs.
- Facilitated rapid and effective solutions through teamwork with vendors and colleagues.
- Completed validation checklist to ensure successful future installations globally.
- Facilitated supervisor discussions to address concerns effectively.
Helpdesk Engineer
Little Caesars Retail Technology
Detroit, Michigan
05.2017 - 06.2018
- Expertise in managing RMA processes to ensure seamless warranty exchanges.
- Enhanced VHQ expertise to implement software solutions.
- Demonstrated efficiency in handling high call volumes and resolving issues promptly.
- Delivered efficient remote troubleshooting to resolve technical issues promptly.
- Enhanced support desk operations by imparting superior training knowledge.
Project Manager
NCR Corporation
Livonia, Michigan
12.2015 - 04.2017
- Implementation for new customer installation and training of the Aloha POS solutions
- Proven success with installation, configuration and deployment of Aloha POS solutions
- Continuous engagement in communication skills, leadership and project management role to meet deadlines
- Demonstrates ability to meet or exceed expectations of client management for all aspects of implementation
- Employ effective on-going network management
- Exhibit knowledgeable and effective troubleshooting and support remotely
- Exceptional training knowledge delivered to groups or individuals
Sales Operation Support Specialist
NCR Corporation
Livonia, Michigan
03.2013 - 12.2015
- Coordinated and scheduled field technicians
- Accurate generation of invoice and billing service reports, and helpdesk tickets
- Exhibited effective customer service
- Demonstrated skills assisting helpdesk incidents
- Efficient in programming
- Demonstrated clear and direct communication skills
Shift Manager
Chicken Shack
Livonia, Michigan
10.2011 - 10.2014
- Effective resolution of customer complaints regarding sales and service
- Maintained direct ownership of activities directly related to making products or providing services
- Reviewed financial statements, sales activity reports and performance to measure productivity and goal achievement
- Successful management of staff, work schedules and assigned duties
Shift Manager
Little Caesar's/Chicken Shack
Westland, Michigan
10.2007 - 09.2013
- Handled and rectified customer grievances about sales and service effectively.
- Oversaw inventory management and coordinated supply orders.
- Facilitated efficient payroll management through Microsoft Excel.
- Directed staff, organized work schedules, and allocated duties efficiently.
Education
Business Management - undefined
University of Michigan – Dearborn
Dearborn, Michigan01.2009
High School Diploma - undefined
Redford Union High School
Redford, Michigan01.2007
Skills
- Customer Service
- Communication Skills
- Task Initiation
- InTouch
- Aloha Point-of-Sale
- Leadership
- Training Implementation
- Caesar Vision Point-of-Sale
Timeline
Business Analyst II
Little Caesars Retail Technology
10.2023 - Current
IT Manager
Little Caesars Retail Technology
12.2020 - 10.2023
Helpdesk Supervisor
Little Caesars Retail Technology
06.2018 - 12.2020
Helpdesk Engineer
Little Caesars Retail Technology
05.2017 - 06.2018
Project Manager
NCR Corporation
12.2015 - 04.2017
Sales Operation Support Specialist
NCR Corporation
03.2013 - 12.2015
Shift Manager
Chicken Shack
10.2011 - 10.2014
Shift Manager
Little Caesar's/Chicken Shack
10.2007 - 09.2013
Business Management - undefined
University of Michigan – Dearborn
High School Diploma - undefined
Redford Union High School