Tricia Kaminski Prophett
Greendale,WI
Summary
Motivated, results-oriented, Business Analyst with 20 plus years of in the printing industry. Recognized for assessing operational needs and developing solutions to save costs, improve revenues, and drive customer satisfaction. Resourceful and well-organized with excellent leadership and team building record.
Overview
23
23
years of professional experience
Work History
Business Analyst II
Veritas Document Solutions Inc. (RRD Company)
Buffalo Grove, IL
10.2019 - Current
- Developed and maintained system requirements documentation.
- Analyzed customer business processes and identified areas for improvement.
- Designed, tested, implemented and documented software applications to meet user needs.
- Performed quality assurance testing on all newly developed code modules prior to release.
- Identified process improvements that could be achieved through automation or improved procedures.
- Managed projects related to application development, including timelines, milestones, budgeting .
- Managed projects and served as primary liaison between client and multiple internal groups to clarify goals and meet standards and deadlines.
- Recommended improvements to existing or proposed systems to enhance solution functionality.
- Improved processes and procedures to achieve key performance metrics.
- Redesigned processes to maximize benefits and quantifiable improvement in business metrics and illustrate roadmaps to future projects.
- Identified needs of customers promptly and efficiently.
Solutions Analyst (Business Analyst)
OneTouchPoint
Hartland, WI
01.2006 - 01.2020
- Observed staff to study daily tasks regarding information processing and performance to better understand business system needs
- Developed and managed project plans while providing status updates to management
- Created, oversaw, and updated policies, information, standards, and guidelines on regular basis
- Troubleshot and resolved problems with programs and systems
- Integrated new technologies to meet area requirements
- Offered decision-makers ROI and cost-benefit projections to guide project development and implementation
- Developed streamlined task system to provide more effective workflows for both peers and management staff
- Streamlined acquisition of reporting requirements and specifications to disseminate across multiple business lines and IT support teams
- Supported 10 or more large clients and 2nd on the company's Largest Client
- Implemented all new clients that came in got them all set up in the company's platform, documented, trained and passed off to another team member
Client Service Specialist
OneTouchpoint
Hartland, WI
07.2001 - 01.2006
- Offered every client knowledgeable and supportive assistance to meet all needs and build loyalty
- Directed customer communication to appropriate department personnel, in addition to providing information to resolve inquiries and bolster customer satisfaction
- Provided advanced support for our clients projects with strong documentation, reporting and customer service skills
- Contacted customers via phone and email to confirm deliveries and follow up with inquiries
- Assisted with administrative tasks, including filing, answering phones and created job tickets
- Guided administrative and professional staff through computer and software problems
- Worked with EFI Products implementing current clients onto PrintStream and working with EFI on integration PrintStream with Monarch.
- Was main point of contact when it came to both Shipping Services for both ADSI and Process Shipper an EFI product
Education
High School Diploma -
Waukesha South High School
Waukesha, WI06.1993
Skills
- Customer Service both internal and external customers
- Critical thinking
- Strong attention to detail
- Data extraction
- Best practices and standards
- Programming and design skills
- Project design
- On-site product demonstrations
- Performance management
- ZenDesk support
- Microsoft SQL Server
- SQL Developer
- PCI Compliance
- Basic HTML
- Microsoft Office Suite
- SQL Server Report Builder
- Crystal Reports
- Logistix (ADSI)
- EFI Products (Monarch, Process Shipper, PrintStream)
- Veracore
Timeline
Business Analyst II
Veritas Document Solutions Inc. (RRD Company)
10.2019 - Current
Solutions Analyst (Business Analyst)
OneTouchPoint
01.2006 - 01.2020
Client Service Specialist
OneTouchpoint
07.2001 - 01.2006
High School Diploma -
Waukesha South High School
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