Summary
Overview
Work History
Education
Skills
Timeline
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Kylie Zummo

River Ridge,LA

Summary

Skilled in resolving customer inquiries in a timely and professional manner with 6+ years of experience providing high quality customer service.

Overview

7
7
years of professional experience

Work History

Bartender & Server

P.F.Changs
07.2024 - Current
  • Learned cocktail preparation techniques and drink presentation standards
  • Collaborated with team members to ensure efficient service with well, bar, and table service
  • Promoted to trainer and trained 10+ new hires

Assistant Manager

LoveSac
04.2021 - 08.2024
  • Supported daily operations by coordinating team schedules and ensuring adequate staffing levels
  • Assisted in training new staff on operational procedures and customer service standards
  • Monitored inventory levels, facilitating timely reorders to maintain stock availability
  • Supervised day-to-day operations to meet performance, quality and service expectations

Sales Lead Manager

Pandora
11.2019 - 04.2022
  • Managed a sales team to achieve and exceed monthly sales quotas
  • Developed and implemented new strategies to increase sales, customer engagement and customer loyalty
  • Led a team of sales representatives, enhancing performance through training and mentorship initiatives.
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.

Sales Lead Manager

Vans
11.2019 - 04.2022
  • Mentored junior sales staff, providing guidance on best practices and professional development opportunities
  • Managed a high-performing sales team, ensuring consistent achievement of targets and goals

Sales Associate

Footlocker
10.2018 - 03.2019
  • Delivered exceptional customer service, enhancing client satisfaction and loyalty
  • Processed transactions accurately, maintaining cash register integrity throughout shifts
  • Collaborated with team members to meet sales targets and improve store performances
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise

Education

De La Salle
New Orleans, LA
05.2019

Skills

  • Customer service
  • Leadership
  • Time management
  • Team player attitude
  • Problem solving
  • Team training and development

Timeline

Bartender & Server

P.F.Changs
07.2024 - Current

Assistant Manager

LoveSac
04.2021 - 08.2024

Sales Lead Manager

Pandora
11.2019 - 04.2022

Sales Lead Manager

Vans
11.2019 - 04.2022

Sales Associate

Footlocker
10.2018 - 03.2019

De La Salle

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Kylie Zummo