Kylie Zummo
River Ridge,LA
Summary
Skilled in resolving customer inquiries in a timely and professional manner with 6+ years of experience providing high quality customer service.
Overview
7
7
years of professional experience
Work History
Bartender & Server
P.F.Changs
07.2024 - Current
- Learned cocktail preparation techniques and drink presentation standards
- Collaborated with team members to ensure efficient service with well, bar, and table service
- Promoted to trainer and trained 10+ new hires
Assistant Manager
LoveSac
04.2021 - 08.2024
- Supported daily operations by coordinating team schedules and ensuring adequate staffing levels
- Assisted in training new staff on operational procedures and customer service standards
- Monitored inventory levels, facilitating timely reorders to maintain stock availability
- Supervised day-to-day operations to meet performance, quality and service expectations
Sales Lead Manager
Pandora
11.2019 - 04.2022
- Managed a sales team to achieve and exceed monthly sales quotas
- Developed and implemented new strategies to increase sales, customer engagement and customer loyalty
- Led a team of sales representatives, enhancing performance through training and mentorship initiatives.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
Sales Lead Manager
Vans
11.2019 - 04.2022
- Mentored junior sales staff, providing guidance on best practices and professional development opportunities
- Managed a high-performing sales team, ensuring consistent achievement of targets and goals
Sales Associate
Footlocker
10.2018 - 03.2019
- Delivered exceptional customer service, enhancing client satisfaction and loyalty
- Processed transactions accurately, maintaining cash register integrity throughout shifts
- Collaborated with team members to meet sales targets and improve store performances
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise
Education
De La Salle
New Orleans, LA05.2019
Skills
- Customer service
- Leadership
- Time management
- Team player attitude
- Problem solving
- Team training and development
Timeline
Bartender & Server
P.F.Changs
07.2024 - Current
Assistant Manager
LoveSac
04.2021 - 08.2024
Sales Lead Manager
Pandora
11.2019 - 04.2022
Sales Lead Manager
Vans
11.2019 - 04.2022
Sales Associate
Footlocker
10.2018 - 03.2019
De La Salle