Kyliegh Coia
Camarillo,California
Summary
Proactive, friendly customer service specialist dedicated to meeting and exceeding expectations at every interaction. Timely and professional with extraordinary communication skills and ability to build and cultivate relationships to drive business retention. Actively seeking a customer service director role where I can utilize my experience to add immediate value to an organization. Knowledgeable and dedicated customer service professional with extensive experience in customer relations industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
16
16
years of professional experience
Work History
Account Service Representative
Frontier Communications
11.2018 - Current
- Enhanced client satisfaction by efficiently addressing and resolving account-related issues.
- Streamlined internal processes for improved efficiency and increased productivity within the team.
- Cultivated strong relationships with clients to maintain long-term business partnerships and high retention rates.
- Collaborated with cross-functional teams to develop customized solutions for complex client needs, resulting in increased sales revenue.
- Maintained up-to-date knowledge of industry trends and competitor offerings, ensuring effective communication of product benefits to clients.
- Managed a diverse portfolio of accounts, ensuring timely delivery of services and accurate billing practices.
- Negotiated contract terms with clients, securing favorable agreements that promoted long-term business growth.
Customer Service
Sally Beauty
09.2013 - 10.2018
- Demonstrate or explain products, methods, or services to persuade customers to purchase products or use services
- Provide product samples, coupons, informational brochures, or other incentives to persuade people to buy products
- Keep areas neat while working and return items to correct locations following demonstrations
- Resolve customer complaints or answer customers' questions regarding policies and procedures
- Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes
- Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
customer service rep
Meyers Publishing
05.2008 - 03.2014
- Listen to customer requests, referring to alphabetical or geographical directories to answer questions and provide telephone information
- Suggest and check alternate spellings, locations, and/or listing formats to customers lacking details or complete information
- Perform clerical duties such as typing, proofreading, and sorting mail
- Observe signal lights on switchboards, and dial or press buttons to make connections
- Promote company products, services, and savings plans when appropriate
- Update directory information
- Keep records of calls placed and received, and of related toll charges.
Education
License Nail Technician - Nail Health and Sanitation
Lu Ross
Ventura, California08.2014
High School Diploma - General Ed
Puente
Oxnard, California06.2008
Skills
- Team Work
- Conflict Resolution
- Microsoft Word
- Leadership
- Time Management
- Ability to Work Under Pressure
- Client Relationship Building
- CRM software knowledge
- Call Documentation
Timeline
Account Service Representative
Frontier Communications
11.2018 - Current
Customer Service
Sally Beauty
09.2013 - 10.2018
customer service rep
Meyers Publishing
05.2008 - 03.2014
License Nail Technician - Nail Health and Sanitation
Lu Ross
High School Diploma - General Ed
Puente
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