Alondra Rodriguez
Sparks,NV
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Account Service Representative
Upgrade
2023.03 - Current
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Received consistent positive feedback from customers for outstanding service performance.
- Coordinated the successful resolution of escalated complaints through close collaboration with other departments.
- Assisted in the development of new procedures that streamlined workflows, ultimately leading to better overall performance within the team.
- Mentored new representatives on effective account management techniques, enhancing team productivity.
- Managed high-volume accounts while maintaining exceptional attention to detail and accuracy.
Care Solutions /Bilingual Customer Service Representative
Best Buy Health
2019.01 - 2023.01
- Assisted customers with Spanish-language inquiries in a timely and professional manner.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed high-volume inbound calls, effectively prioritizing issues to ensure swift resolution and minimize hold times for customers.
- Maintained high levels of customer satisfaction through empathetic listening, timely problem resolution, and personalized attention.
Education
Associate of Arts - Social Work
Truckee Meadows Community College
Reno, NV06.2025
High School Diploma -
Earl Wooster High School
Reno, NV06.2016
Skills
- CRM software knowledge
- Professionalism and Etiquette
- Teamwork and Collaboration
- Work Prioritization
- Complaint resolution
Languages
Spanish
Native or Bilingual
Timeline
Account Service Representative
Upgrade
2023.03 - Current
Care Solutions /Bilingual Customer Service Representative
Best Buy Health
2019.01 - 2023.01
Associate of Arts - Social Work
Truckee Meadows Community College
High School Diploma -
Earl Wooster High School
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