Kyllah Nwabuoku
Perth Amboy,NJ
Summary
Dedicated professional with solid background in high-volume office environments focused on delivering exceptional clerical and operational support for professionals. Upbeat individual with friendly demeanor and sound judgment to handle diverse daily tasks with minimal oversight.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Fowler laundry solutions
Union, New Jersey
07.2025 - Current
- Resolved customer complaints promptly to ensure satisfaction and retention.
- Prepared and evaluated CRM reports to identify problems and areas for improvement.
- Assisted customers with inquiries about laundry services and product offerings.
- Collaborated with team members to improve service delivery processes and efficiency.
Test Scorer (contract)
DRC (Data Recognition Corp.)
Perth Amboy, NJ
03.2025 - 06.2025
- Scored standardized tests for various educational assessments, with a focus on accuracy and adherence to rubric guidelines.
- Collaborated with team members to ensure consistent evaluation and timely completion of scoring projects.
Customer Experience Representative (Temp role)
Health E-Commerce
11.2024 - 01.2025
- Responded to customer and agent inquiries via email, chat, and phone, addressing product questions, order concerns, and returns.
- Provide guidance on health-related product usage within company guidelines.
- Resolved issues promptly, ensuring customer satisfaction, and loyalty.
- Collaborated with internal teams to improve processes and customer feedback integration.
- Maintained detailed records of interactions in our CRM system.
HR Compliance Analyst (contract)
Easterseals NJ
, NJ
10.2023 - 09.2024
- Conducted internal compliance audits to ensure adherence to regulatory requirements.
- Successfully completed a three-state audit, ensuring compliance and optimizing operational performance.
- Assisted in developing training materials for staff on compliance procedures.
- Monitored changes in regulations and updated internal policies accordingly.
Community Health Educator (Internship)
Robert Wood Johnson University Hospital Somerset
01.2023 - 05.2023
- Successfully collaborated with various healthcare organizations and implemented health programs for community-based needs.
- Facilitated & educated community members on public health concerns/issues.
- Created outcome reports for programs/health screenings to determine future performance.
Corporate Proxy Associate
Okapi Partners
04.2022 - 12.2022
- Effectively provided detailed information to shareholders regarding company board recommendations.
- Provided timely shareholder feedback to clients, ensuring proactive measure prioritization of client needs.
- Documented and escalated all shareholder concerns for immediate resolution.
Education
Bachelor of Science - Public Health, Health Studies
William Paterson University
Wayne, New JerseyMasters Business Administration - Healthcare economics/Management
William Paterson University
Wayne, New JerseySkills
- Multitasking
- Organization
- Communication
- Adaptability
- Interpersonal skills
- Leadership
- MS Office Suite
- Dayforce
- Salesforce
- Administrative support
- CRM software proficiency
- Account management
- Scheduling
- Filing
- Data collection
References
References available upon request.
Timeline
Customer Service Representative
Fowler laundry solutions
07.2025 - Current
Test Scorer (contract)
DRC (Data Recognition Corp.)
03.2025 - 06.2025
Customer Experience Representative (Temp role)
Health E-Commerce
11.2024 - 01.2025
HR Compliance Analyst (contract)
Easterseals NJ
10.2023 - 09.2024
Community Health Educator (Internship)
Robert Wood Johnson University Hospital Somerset
01.2023 - 05.2023
Corporate Proxy Associate
Okapi Partners
04.2022 - 12.2022
Bachelor of Science - Public Health, Health Studies
William Paterson University
Masters Business Administration - Healthcare economics/Management
William Paterson University
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