Kyllee Gibson
Oak Point,TX
Summary
Dynamic professional with a strong background in hospitality. Recognized for outstanding customer service and relationship building, consistently creating positive experiences that drive repeat business.
Overview
7
7
years of professional experience
Work History
Bartender
156 Icehouse
Krum, TX
10.2024 - Current
- Implemented efficient workflow processes during peak hours, improving service speed.
- Maintained cleanliness and organization of bar area, adhering to health regulations.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
Bar Manager
Fuzzy Taco Shop
Little Elm, TX
11.2022 - Current
- Managed bar operations, ensuring efficient service and adherence to health regulations.
- Trained and supervised staff on cocktail preparation and customer service standards.
- Developed seasonal drink menus, enhancing customer experience and driving sales.
- Analyzed customer feedback to refine drink offerings and improve service quality.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
Server
Texas Roadhouse
Denton, TX
08.2022 - 05.2023
- Managed multiple tables, ensuring timely order taking and food delivery
- Delivered exceptional customer service in fast-paced dining environment
- Implemented upselling techniques to enhance guest satisfaction and increase sales
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Car Hopper
Sonic
Little Elm
11.2018 - 08.2021
- Collaborated with team members to ensure timely food preparation and order accuracy.
- Streamlined order handoff by effectively communicating with other car hoppers and team members during peak hours.
- Demonstrated adaptability, adjusting work pace according to fluctuating business levels throughout shifts.
- Maintained updated knowledge of menu offerings and daily specials, effectively answering customer inquiries on ingredients or preparation methods.
- Contributed to team success through active participation in staff meetings and ongoing communication with coworkers and supervisors.
Education
Business
Texas State University
San Marcos, TXSkills
- Strong multitasking
- Honest and dependable
- Teamwork and professionalism
- Relationship building
- Team player attitude
- Customer service expertise
- Menu memorization
- Engaging personality
- Outstanding customer service
Timeline
Bartender
156 Icehouse
10.2024 - Current
Bar Manager
Fuzzy Taco Shop
11.2022 - Current
Server
Texas Roadhouse
08.2022 - 05.2023
Car Hopper
Sonic
11.2018 - 08.2021
Business
Texas State University