KYMBERLIE JACQUES
Yonkers,NY
Summary
Healthcare professional with extensive experience in patient care and clinic operations. Demonstrates proficiency in managing complex appointment scheduling and coordinating care among multidisciplinary teams. Aiming to leverage medical assistant expertise to excel as an Advanced Medical Support Assistant.
Overview
13
13
years of professional experience
Work History
Medical Assistant- Plastic Surgery
SummitHealth Group/ Westmed Group
Greenwhich, CT
12.2023 - Current
- Assisted physicians with patient examinations and medical procedures.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Monitored vital signs and documented changes in patient conditions promptly.
- Changed dressings on wounds to prevent infection and check for healing.
- Assisted with pre-operative preparation of patients including providing instruction about post-operative care plans.
- Provided patient education on treatment plans and medication instructions.
- Coordinated patient scheduling and appointment logistics to enhance clinic workflow.
- Collected and processed laboratory specimens for diagnostic testing.
- Registered new patients in practice management software, ensuring accurate demographic entry for streamlined patient onboarding.
- Organized charts, documents, and supplies to support team efficiency and patient care.
- Documented notes during patient visits.
Direct Service Professional
Young Adult Institute (YAI)
Mamaroneck, USA
05.2020 - 12.2023
- Coordinated healthcare appointments, transportation, and community services to enhance access for individuals receiving support services.
- Communicate regularly with physicians, nurses, social workers, case managers, and family members regarding healthcare needs.
- Assist with scheduling, follow-up appointments, and continuity of care activities.
- Ensure compliance with healthcare regulations, agency policies, and documentation requirements.
- Managed multiple priorities to ensure exceptional customer service and effective patient advocacy.
- Support interdisciplinary team meetings by providing updates on patient progress and care coordination needs.
- Facilitated communication between healthcare providers and family members to ensure continuity of care.
- Provided direct support to individuals with developmental disabilities in daily activities.
- Assisted clients in achieving personal goals and enhancing life skills.
- Developed strong relationships with clients to support their well-being while maintaining professional boundaries.
Registered Medical Assistant-Neurology
Westmed Group
West Harrison, USA
09.2014 - 05.2020
- Coordinated high-volume patient scheduling, cancellations, and rescheduling for physician appointments, EMG testing, EEG testing, and follow-up visits to optimize clinic workflow.
- Verified patient demographics, insurance information, authorizations, referrals, and eligibility requirements.
- Reviewed provider orders and coordinated specialty appointments according to clinical guidelines.
- Served as primary point of contact for patients, providers, pharmacies, insurance companies, and outside healthcare facilities.
- Streamlined prior authorization processes for EMG studies, Botox treatments, Workers' Compensation, and No-Fault cases to ensure timely patient care.
- Assisted providers with maintaining efficient clinic operations and reducing scheduling conflicts.
- Processed prescription refill requests and coordinated communication with pharmacies.
- Independently managed complex appointment scheduling.
- Maintained accurate EHR documentation.
- Delivered exceptional customer service in a busy outpatient setting, enhancing patient satisfaction and clinic reputation.
Registered Medical Assistant
Westchester Vascular PLLC
Dobbs Ferry, USA
01.2013 - 09.2014
- Registered new patients and updated medical records.
- Scheduled patient appointments and maintained provider calendars.
- Verified insurance coverage and patient demographic information.
- Managed incoming phone calls and addressed patient inquiries to enhance patient satisfaction.
- Coordinated laboratory testing and follow-up appointments to ensure continuity of care.
- Prepared patient records for provider review.
- Assisted with patient education regarding appointments, procedures, and care plans.
- Facilitated timely communication among providers, patients, laboratories, and pharmacies to streamline patient care.
- Maintained inventory and organized clinical documentation.
Education
Bachelor of Science - Medical Social Work
SUNY College At Plattsburgh
Plattsburgh, NY05-2029
Medical Assistant Certificate - Medical Assistant
Sanford–Brown
White Plains, NY06-2012
Skills
- Patient registration
- Appointment scheduling
- Medical Records Management
- Insurance Verification
- Referral coordination
- Medical Documentation
- EMR / EHR
- Patient Portals
- Healthcare Systems
- Electronic Messaging Systems
- Care Coordination
- Provider Support
- Administrative & Patient Support
- Data entry
- Workflow management
- Time Management
- Prioritization of Workload
- Problem Solving
- Regulatory Compliance
- Multi-Line Phone Systems
- EMR / EHR
Additional Qualifications
- More than 12 years of healthcare administrative and patient support experience.
- Experience coordinating care across multiple disciplines and specialties.
- Extensive experience with patient scheduling, referrals, and clinic workflow management.
- Skilled in reviewing and updating electronic health records.
- Experience handling sensitive patient information in compliance with HIPAA regulations.
- Proven ability to prioritize workload in fast-paced healthcare environments.
- Strong communication skills with patients, providers, caregivers, and external healthcare agencies.
- Experience participating in team huddles, staff meetings, and daily operational planning.
Languages
English
Full Professional
Creole
Professional
Timeline
Medical Assistant- Plastic Surgery
SummitHealth Group/ Westmed Group
12.2023 - Current
Direct Service Professional
Young Adult Institute (YAI)
05.2020 - 12.2023
Registered Medical Assistant-Neurology
Westmed Group
09.2014 - 05.2020
Registered Medical Assistant
Westchester Vascular PLLC
01.2013 - 09.2014
Bachelor of Science - Medical Social Work
SUNY College At Plattsburgh
Medical Assistant Certificate - Medical Assistant
Sanford–Brown