Summary
With a proven track record at Spas Of Oregon, I excel in office management and customer relations, enhancing operational efficiency and client satisfaction. My expertise in database administration and conflict resolution has significantly contributed to workplace harmony and productivity, achieving a notable increase in customer loyalty and operational effectiveness.
Overview
5
5
years of professional experience
Work History
Office Manager
Spas Of Oregon
Gladstone, OR
04.2019 - 10.2023
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing customer inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Created, maintained and updated filing systems for paper and electronic documents.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Managed office operations while scheduling appointments for department managers.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Controlled finances to lower costs and keep business operating within budget.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
- Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
- Organized travel arrangements for executives by researching cost-effective options while accommodating individual preferences.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Maintained computer and physical filing systems.
- Updated reports, managed accounts, and generated reports for company database.
Service Deli Manager
Safeway
Portland, OR
10.2019 - 04.2022
- Developed creative marketing strategies to promote deli specials and increase sales revenue.
- Implemented efficient scheduling practices, ensuring adequate staffing during peak hours while controlling labor costs.
- Managed inventory levels for optimal freshness and product availability, reducing waste and spoilage.
- Maintained a high level of product knowledge, enabling staff to provide accurate information and recommendations to customers.
- Developed strong rapport with customers by addressing concerns promptly and ensuring their satisfaction with deli products and services.
- Created visually appealing displays that showcased featured items, resulting in increased sales of specialty products.
- Prioritized food safety standards by consistently enforcing proper handling techniques throughout every aspect of the operation.
- Established effective communication channels between staff members to ensure smooth daily operations in the service deli department.
- Contributed to overall store success by actively participating in cross-functional initiatives such as promotional events or inventory management.
- Enhanced operational efficiency through the implementation of standardized procedures for food preparation, storage, and waste disposal.
- Ensured timely completion of all tasks related to food production, packaging, labeling, rotation, sanitation, and presentation within the service deli area.
- Monitored employee performance closely to identify areas for improvement or recognition of outstanding achievements in customer service or productivity goals.
- Improved customer satisfaction by providing exceptional service and maintaining a clean, well-stocked deli area.
- Conducted regular safety inspections of equipment and workspaces, maintaining compliance with health department regulations.
- Fostered a positive team environment by providing ongoing support and coaching to all deli staff members.
- Successfully managed budgetary constraints while maintaining high-quality products and services in the deli area.
- Trained, supervised and evaluated deli staff to align compliance with health and safety regulations.
- Observed quality assurance standards to optimize freshness of deli products.
- Inventoried food products and associated materials on weekly basis.
- Set schedules for 15 staff by planning and designating shifts and hours.
- Organized and oversaw food service training to educate employees on relaying orders to cooks and upselling food and beverages.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.
- Integrated service and team management strategies to boost business profits.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Oversaw food preparation and monitored safety protocols.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines
- Verified prepared food met standards for quality and quantity before serving to customers.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Implemented effective inventory control systems to reduce food spoilage and waste.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Developed unique events and special promotions to drive sales.
- Purchased food and cultivated strong vendor relationships.
- Monitored and adjusted pricing, discounts and promotions to maximize profitability.
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
Education
Certificate - Cosmetology
05.2011
No Degree - Mescal Assistant
07.2007
Certificate - Medical Administrative Assistant
05.2002
Skills
- Customer Service
- Office Management
- Organizational Skills
- Office Administration
- Excellent multi-tasking ability
- Data Entry
- Customer Relations
- Clear oral/written communication
- Billing
- Scheduling and calendar management
- Administrative Support
- Bookkeeping
- Document Management
- Payroll and budgeting
- Clerical Support
- Account Reconciliation
- Credit and collections
- Relationship Building
- Mail handling
- Scheduling
- Inventory Control
- Staff Management
- Employee Supervision
- Operations Management
- Human Resources
- Conflict Management
- Staff hiring
- Administrative Oversight
- Employee Training
- Training and coaching
- Documentation and control
- Workflow Optimization
- Policy Implementation
- Expense Reporting
- Team Supervision
- Staff Training
- Business Administration
- Facility Management
- Database Administration
- Travel Coordination
- Policy and procedure modification
- Compliance Monitoring
- Computer Skills
- Scheduling and Coordinating
- MS Office
- Decision-Making
- Customer Relationship Management
- Problem Resolution
- Teamwork and Collaboration
- Good Judgment
- Documentation And Reporting
- Professional and Courteous
- Team Leadership
- Managing Operations and Efficiency
- Administration and Reporting
- Schedule Management
- Work Planning and Prioritization
- Hiring and Training
- Onboarding and Orientation
- Task Delegation
- Negotiation and Conflict Resolution
- Interpersonal Relations
- Goal Setting
- Training and Development
- Employee Coaching and Mentoring
- Human Resources Management
- Shift Scheduling
Timeline
Service Deli Manager - Safeway
10.2019 - 04.2022
Office Manager - Spas Of Oregon
04.2019 - 10.2023
NW College of Hair Design - Certificate, Cosmetology
Pioneer Pacific College - No Degree, Mescal Assistant
Apollo College - Certificate, Medical Administrative Assistant