Kymberly Collins
Bronx,NY
Summary
High-performing manager familiar with managing range of personalities to effectively build consensus and achieve operational targets. Experienced with stand-alone stores as well as mall environments. Revitalizes operations and adapts to changing market conditions.
Overview
13
13
years of professional experience
1
1
Certificate
Work History
DOT Courier
Federal Express
01.2020 - Current
- Drove safely at all times to avoid accidents and harm.
- Followed company policies and procedures during shift.
- Developed strong interpersonal and communication skills from interacting professionally with dispatchers, upper management, and peers.
- Verified package information to check for accuracy and completeness.
Delivery Driver
FedEx:Ground
09.2018 - 01.2020
- Completed on-time deliveries by choosing best and most efficient routes.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Drove truck in urban and rural areas to expertly make high volume of deliveries.
- Operated light trucks to deliver loads as far as 35 miles from home location.
Store Manager
Boost Mobile
05.2017 - 03.2018
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand
- Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches
- Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands
- Maintained team efficiency by strategically delegating daily activities, monitoring output and rewarding positive contributions
- Achieved or exceeded financial goals on regular basis by controlling expenses, optimizing schedules and regulating inventory usage
- Cross-trained existing employees in order to maximize team performance
- Evaluated employees' strengths and assigned tasks based upon experience and training
- Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement
- Increased customer retention and satisfaction by closely monitored team member performance and assessing problematic practices
Store Manager
Spring Mobile (at&t)
05.2016 - 02.2018
- Trained and guided team members to maintain high productivity and performance metrics
- Trained new employees in specific job requirements
- Recorded inventory sales into organization's weekly income report
- Evaluated suppliers to assess quality, timeliness and compliance of deliveries, maintain tight cost controls and maximize business operational efficiency
- Rotated merchandise and displays to feature new products and promotions
- Demonstrated new products, procedures and techniques to employees
- Provided management with feedback regarding employee performance and training needs
- Devised, deployed and monitored processes to boost long-term business success and increase profit levels 25%
Brand Ambassador
Samsung
06.2010 - 02.2016
- Snapped professional quality photographs to use on social media channels for promotional campaigns
- Planned and organized sampling events by working hand-in-hand with retail store managers and leaders
- Organized and stocked merchandise to keep necessary levels for sales demand
- Communicated product value, quality and style to educate and entice potential customers
- Assisted customers by answering questions and fulfilling requests
- Wrote media alerts and developed social media campaigns to promote tablet and other Samsung product
Education
Some College (No Degree) - Business Administration And Management
Penn Foster College
Scottsdale, AZSkills
- Sales processes
- Time management
- Strategic Planning
- Coaching and mentoring
- Relationship building
- Goals and performance
Timeline
DOT Courier
Federal Express
01.2020 - Current
Delivery Driver
FedEx:Ground
09.2018 - 01.2020
Store Manager
Boost Mobile
05.2017 - 03.2018
Store Manager
Spring Mobile (at&t)
05.2016 - 02.2018
Brand Ambassador
Samsung
06.2010 - 02.2016
Some College (No Degree) - Business Administration And Management
Penn Foster College
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 15 staff members.
Certification
- Apple Certified Associate (ACA)
- ServSafe
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