Kymesha Brown
Columbia,SC
Summary
Proven leader with a track record of enhancing profitability and customer satisfaction at Dollar General through strategic merchandising and effective inventory management. Excelled in coaching and mentoring, significantly reducing staff turnover. Skilled in sales expertise and leadership, adept at driving business development and planning to achieve results.
Overview
13
13
years of professional experience
Work History
Store Manager
Dollar General
St. Stephens, SC
04.2014 - Current
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Approved regular payroll submissions for employees.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
Call Center Representative
Metlife
10.2021 - 05.2023
- Responded to customer calls and emails to answer questions about products and services.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
Kennel Associate
Second Chance Animal Shelter
Manning, SC
02.2011 - 03.2014
- Enhanced animal care by providing regular exercise and socialization for kennel guests.
- Improved overall kennel cleanliness by maintaining daily sanitation standards and procedures.
- Assisted in the successful adoption of numerous animals by providing excellent customer service and accurate information to potential adopters.
- Contributed to a safe environment by monitoring animal behavior and reporting any health or behavioral concerns to management promptly.
- Collaborated with team members to ensure high-quality care for all animals at the facility, resulting in increased client satisfaction and repeat business.
- Provided compassionate care for boarding pets, ensuring their comfort and well-being throughout their stay at the kennel.
- Supported kennel safety initiatives by adhering to established protocols when working with animals of varying temperaments and sizes.
- Reduced instances of illness among boarding pets by closely monitoring their health and immediately notifying supervisors of any issues or concerns.
- Promoted a positive work environment through effective communication with coworkers, fostering teamwork and efficient problem-solving capabilities.
- Helped maintain accurate inventory control of food, medications, cleaning supplies, and other essential items needed for daily operations at the facility.
Education
High School Diploma -
Edgewood High School
Edgewood, MD05.2006
Skills
- Sales Expertise
- Content Workflow
- Business Development and Planning
- Customer Experience
- Strategic Merchandising
- Manage Operations
- Cash Auditing
- Time Management
- Inventory Counting
- Retail Operations
- Coaching and Mentoring
- Customer Service Management
- Employee Scheduling
- Customer Service
- Stock Management
- Goals and Performance
- Hiring and Training
- Pricing and Markdowns
- Leadership
Timeline
Call Center Representative
Metlife
10.2021 - 05.2023
Store Manager
Dollar General
04.2014 - Current
Kennel Associate
Second Chance Animal Shelter
02.2011 - 03.2014
High School Diploma -
Edgewood High School