KYM'MYA SCOTT
Jacksonville,FL
Summary
Dynamic professional with a proven track record at the United States Postal Service, enhancing customer satisfaction and operational efficiency. Skilled in package handling and fostering teamwork, I excel in high-pressure environments, evidenced by training new staff and improving mail handling processes. Demonstrates exceptional problem-solving abilities and a goal-oriented mindset, driving success in diverse team settings.
Overview
7
7
years of professional experience
Work History
PSE Clerk
United States Postal Service
Jacksonville, FL
10.2021 - Current
- Loaded and unloaded shipping containers and vehicles
- Enhanced customer satisfaction by efficiently sorting, routing, and distributing mail to appropriate destinations
- Ensured smooth operations through regular maintenance checks on postal equipment, reporting malfunctions promptly for quick resolution
- Facilitated timely delivery of packages by ensuring proper labeling and placement within designated sorting bins according to postal codes
- Uphold a professional demeanor when interacting with customers, coworkers, and supervisors to maintain a positive work environment
- Optimized time management skills while working under tight deadlines for daily dispatches of outgoing mail
Bill Collector
ADT Security
Jacksonville, FL
08.2019 - 10.2021
- Utilized various skip tracing methods to locate elusive debtors, increasing overall collections success rate
- Worked in call center environment handling manual and automatically dialed outbound calls
- Verified compliance with relevant laws, regulations and best practices related to customer account management
- Researched billing errors and discrepancies to initiate corrective action
Crew Trainer
McDonald's
Jacksonville, FL
10.2017 - 08.2019
- Greeted customers with smile and provided friendly service to professionally handle every need
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance
- Studied crew members during work shift to provide feedback and guidance in improving performance
- Organized cross-training initiatives to promote versatility among team members and enhance overall productivity levels
- Taught new team members correct procedures for all areas of operations
- Trained other employees in customer service, food safety, and performance requirements
Education
High School Diploma -
Biscayne High School
Jacksonville, FL06.2019
Skills
- Package handling
- Multi-tasking Capabilities
- Workplace Safety
- Shipping and receiving
- Goal-oriented mindset
- Persistence
- Stress Tolerance
- Call center experience
- Payment Acceptance
- Call center background
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Attention to Detail
Timeline
PSE Clerk
United States Postal Service
10.2021 - Current
Bill Collector
ADT Security
08.2019 - 10.2021
Crew Trainer
McDonald's
10.2017 - 08.2019
High School Diploma -
Biscayne High School