Kymoy Esty
New Britain,Connecticut
Summary
Knowledgeable and dedicated professional with extensive experience in the customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
4
4
years of professional experience
Work History
Customer Service Associate/ Appliance Associate
The Home Depot
05.2020 - Current
- Identifies and addresses all customer needs according to company standards
- Provides excellent customer service experience
- Performs cashier duties
- Process returns
- Create customer orders
- Retrieve customer product requests from the store computers
Receptionist
Northern Caribbean University
09.2019 - 12.2019
- Welcoming Visitors and upcoming students and directing them appropriately
- Maintains security by following procedures
- Inform visitors by answering any inquiries
- Monitoring logbook and handing out visitor badges
Customer Service clerk/ Data entry clerk
National Youth Service
06.2019 - 08.2019
- Maintains database by entering new and updated information
- Prepares data entry by compiling and sorting information
- Welcoming patrons to the establishment, inquiring about their needs and doing my best to resolve any issues.
Customer Service Consultant/ Data entry Clerk
Port Antonio Library
07.2016 - 07.2017
- Assisted patrons in finding what they need
- Organize library materials so they are easy to find
- Update library database with incoming materials
- Search standard reference material, including online sources to answer patrons reference questions
- Check books in and out of the library
Education
Bachelor of Arts - Psychological Science
Central Connecticut State University
05.2023
Twelve Completed Courses - undefined
Northern Caribbean University
2019
High School Diploma - undefined
Titchfield High School
2016
Skills
- Active listening
- Confident and Strong will
- Critical thinking and Problem-Solving Skills
- Effective Time Management
- Team Player
- Communication Skills
- Internet skills (research and navigation)
- Customer Service and Assistance
- Retail Marketing
- Refunds and Exchanges
- Problem Resolution
- MS Office Proficiency
Timeline
Customer Service Associate/ Appliance Associate
The Home Depot
05.2020 - Current
Receptionist
Northern Caribbean University
09.2019 - 12.2019
Customer Service clerk/ Data entry clerk
National Youth Service
06.2019 - 08.2019
Customer Service Consultant/ Data entry Clerk
Port Antonio Library
07.2016 - 07.2017
Bachelor of Arts - Psychological Science
Central Connecticut State University
Twelve Completed Courses - undefined
Northern Caribbean University
High School Diploma - undefined
Titchfield High School
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