Knowledgeable Shift Manager proficient in scheduling, money handling and team management. Successful at overseeing all areas of operations. Makes adjustments to scheduling and task prioritization to keep assignments and projects on schedule.
Overview
2
2
years of professional experience
Work History
Shift Manager
Dariy Queen
Fort Worth, TEXAS
03.2023 - 12.2023
Calculated labor and equipment requirements and production specifications using standard formulas to boost sustainability.
Assisted in resolving escalated customer service issues in a timely manner.
Enhanced operations and boosted productivity through employee training, coaching and assignments.
Developed and maintained positive working relationships with staff, customers, and vendors.
Taught staff upselling techniques to meet revenue targets.
Completed day-to-day duties accurately and efficiently.
Shift Leader
Six Flags Over Texas
Arlington, TX
04.2022 - 12.2022
Handled escalated customer concerns and emergencies in absence of manager or supervisor.
Upheld company standards and compliance requirements for operations.
Complied with company safety procedures, policies and regulations to promote safe working environment.
Assessed reports and adjusted workflows to realign with targets.