Kyndall Fosnight
Huber Heights,OH
Summary
Dynamic professional with a proven track record at Beau Townsend Nissan and Panera Bread, excelling in time management and conflict resolution. Demonstrated ability to enhance team performance and customer satisfaction through effective communication and organizational skills. Skilled in mentoring staff and streamlining operations, contributing to significant improvements in efficiency and team cohesion.
Overview
4
4
years of professional experience
Work History
Business Development Agent
Beau Townsend Nissan
Huber Heights, OH
01.2024 - Current
- Increased customer satisfaction with timely response to inquiries and providing accurate product information.
- Provided exceptional customer service through prompt communication via phone, email, and live chat support, resolving issues efficiently.
- Corresponded with online customers to address questions or complaints about products, policies, or shipping methods.
- Analyzed customer feedback to identify areas of improvement in online shopping experience.
- Nurtured strong relationships with customers, leading to improved loyalty and retention rates.
- Met customer call guidelines for service levels, handle time and productivity.
- Managed high-volume call center environment, maintaining composure under pressure while providing top-notch support services.
Shift Manager
Panera Bread
Huber Heights, OH
02.2021 - 01.2024
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Managed staff hiring, training and supervision.
Education
High School Diploma -
Bethel High School
Tipp City, OHSkills
- Time Management
- Organizational Skills
- Conflict Resolution
- Professional Demeanor
- Teamwork and Collaboration
- Excellent Communication
Timeline
Business Development Agent
Beau Townsend Nissan
01.2024 - Current
Shift Manager
Panera Bread
02.2021 - 01.2024
High School Diploma -
Bethel High School